Peter Wang
Madison,WI
Summary
Results-driven professional with over 10 years of experience in EpicCare Ambulatory. Known for strong technical support skills and a proactive approach to problem-solving, contributing to efficient healthcare delivery and enhanced client relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Service Engineer
Epic Systems Corporation
Verona, WI
04.2015 - Current
- Provided technical support for EpicCare Ambulatory for Epic customers.
- Deep knowledge of best practices in all major ambulatory areas of ownership (ordering, e-prescribing, notes, reporting, etc.).
- Diagnosed and resolved common and highly technical issues for healthcare organizations.
- Guided Epic customers through upgrades, and helped with Nova note review and interpretation.
- Managed client inquiries through ticketing systems, ensuring timely resolution and follow-up.
- Experienced with Ambulatory build and utilities
- Developed and maintained expertise in Epic reference lab workflows
- Completed 10+ development logs, mostly in the Ambulatory reference lab space
Education
Bachelor of Science - Biomedical Engineering
Case Western Reserve University
Cleveland, OH05-2010
Albany Medical College
Albany, NYSkills
- EpicCare Ambulatory certified
- Problem solving
- Customer relationship management
- Technical support
- Programming in M
- Order transmittal expertise
- Reference lab workflow integration
- SmartForms, Flowsheets, E-prescribing build and troubleshooting
- Haiku mobile app support
Certification
EpicCare Ambulatory - 2015 to Present
Timeline
Technical Service Engineer
Epic Systems Corporation
04.2015 - Current
Bachelor of Science - Biomedical Engineering
Case Western Reserve University
Albany Medical College