Tyger McClendon - Scrum Master
South Euclid,OH
Summary
Seasoned Credentialed Trainer that has performed several trainings across the US. Providing support and classroom training at all levels including ATE support, help desk ticket management, team lead, classroom designer, credentialed trainer, technical dress rehearsal, and data abstraction. Experience providing elbow support and classroom instruction to clinical staff at Epic and Cerner Go-lives (Inpatient and Ambulatory). Experience with training large classrooms (25 end users). Seven years of experience working with Clinicians, Non-clinicians and Staffs at different level of the organization such as Front desk staff, Nurses, MA, Techs, Providers, Build Analyst, and directors. I am also a skilled data analyst with expertise in Tableau and Power BI. I have years of experience in leveraging these powerful analytics tools to generate insightful reports and visualizations that enable organizations to make smarter business decisions. My strong analytical and problem-solving skills have enabled me to uncover actionable insights from large datasets, such as trends, correlations, outliers and anomalies. I have used my expertise in Tableau and Power BI to develop comprehensive dashboards for various businesses, providing them with clear metrics on performance indicators and spotting opportunities for improvement. I am also familiar with using predictive analytics to forecast potential outcomes, allowing stakeholders to anticipate future business performance and plan accordingly. Additionally, I have experience creating interactive visualizations that can be used for educational or storytelling purposes. Overall, I am passionate about helping organizations leverage their data to gain a competitive advantage in the marketplace.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Intelligence and Epic Cogito Analyst
Optum Health
06.2023 - 12.2023
- Facilitated cross-functional team training on Epic Cogito, empowering employees to effectively utilize the system
- Streamlined reporting processes by creating custom reports within the Epic Cogito environment
- Collaborated closely with healthcare professionals to understand their data needs, tailoring the Epic Cogito system for optimal use
- Created reports via Reporting Workbench, Radar, and SlicerDicer: analyzed and defined requirements; documented specifications; and designed, developed, tested, installed, implemented, and maintained reports.
- Proficient in SQL, Tableau, and R for Data Analysis and manipulation.
- Queried databases for information needed for report processing.
Epic Credentialed Trainer, ClinDoc / Beacon
National Jewish Health
01.2023 - 06.2023
- Developed and implemented updated training programs for 975 employees.
- Created curricula, instructions, documents, and written tests for various types of training courses.
- Developed new training programs such as online modules, interactive software, language labs, and online programs and provided ongoing training to staff.
- Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving effective workflows.
- Created workflows for the entire hospital system to bridge inpatient and ambulatory workflows
Epic Ambulatory Credentialed Trainer
Northwestern Hospital
08.2022 - 12.2022
- Trained and mentored over 100 new personnel hired to fulfill various roles.
- Coordinated workshops for employees to better understand the company mission, streamlining daily activities and aligning worker and company priorities.
- Created curricula, instructions, documents, and written tests for various types of training courses.
- Developed lesson plans, instructional materials, and written practice tests.
Epic Credentialed Trainer - Personalization Lab
Atrium Healthcare
06.2022 - 08.2022
- Trained and mentored new personnel hired to fulfill various roles.
- Monitored day-to-day activities of providers, noting areas needing improvement and implementing plans for rectification.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Created curricula, instructions, documents and written tests for various types of training courses.
HEDIS Abstraction Specialist
Change Healthcare
01.2018 - 01.2022
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Maintained database for storage and retrieval of medical records.
- Maintained accuracy, completeness and security for medical records and health information.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
- Processed patient admission and discharge documentation.
- Created new physical and computer-based files.
- Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
Stork Credentialed Trainer
Wellforce - Tufts Medical
01.2022 - 04.2022
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Tracked attendance and progress against goals for each participant.
- Eliminated process gaps by implementing new methods of standardized training.
- Gathered and organized supplementary material to support structured lessons.
Cerner Certified Trainer
Cerner / Veteran's Administration
11.2021 - Current
- Scheduled and taught in class and online courses to increase learning opportunities.
- Planned and implemented courses of instruction accounting for individual strengths and final objectives.
- Adhered to class plan and deadline-oriented training schedule.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Documented attendance, participation and progress.
- Maintained organization of documents, materials and equipment.
EPIC Radiant Credentialed Trainer
St. Mary's General Hospital
10.2021 - 11.2022
- Educated and assisted the providers, nurses and radiology techs on how to document encounters, manage their tech work list, manage their In-basket, orders, preference list and efficient use of their Smart Sets
- ·Taught providers how to effectively use CPOE –Order Entry and Order Sets
- Scheduled and taught in class and online courses to increase learning opportunities
- Gathered and organized supplementary material to support structured lessons
- Developed and recorded videos for use in later courses or by remote learners
Epic Ambulatory Trainer
ProHealth Care
07.2021 - 09.2021
- Developed lesson plans, instructional materials and written practice tests for Epic and Cerner training courses.
- Trained and mentored a full pediatric office new personnel hired to fulfill various roles.
- Monitored day-to-day activities of end user company and employees, noting areas needing improvement and implementing plans for rectification.
Epic Ambulatory Consultant
University Of Kentucky Medical Center
06.2021 - 07.2021
- Conduct troubleshooting to resolve IT-related and application issues for 2,000+ users
- Consistently meet call handling goals by closing an average of 47 calls per day with an 80% first call resolution ratio
- Developed and implemented an efficient ticketing system to monitor incoming service desk tickets, track incidents, and troubleshoot issues
- Provide clients with information on available upgrades and troubleshoot computer-related problems for internal and external clients
- Administer all aspects of active directory group policy such as creating and managing end-user accounts using active directory
Epic Help Desk Analyst
University Of Washington, Seattle
03.2021 - 05.2021
- Identified, tested and implemented changes to customer specific software and configurations to support overall application availability.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Provided consultation to customers requesting information about applications and data hosting.
- Conduct troubleshooting to resolve IT-related and application issues for 2,000+ users
- Consistently meet call handling goals by closing an average of 47 calls per day with an 80% first call resolution ratio
- Developed and implemented an efficient ticketing system to monitor incoming service desk tickets, track incidents, and troubleshoot issues
Epic Clindoc and Stork Trainer
Providence St. Joseph Health
05.2020 - 03.2021
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
- Created curricula, instructions, documents and written tests for various types of training courses.
Epic Analyst - Provider Personalization Lab
HCA Healthcare Inc.
11.2019 - 02.2020
- Managed system conversion and maintained minimal downtime during updates.
- Identified new methods to optimize medical records management.
- Maintained accuracy, completeness and security for medical records and health information.
- Reviewed charts and flagged incomplete or inaccurate information.
Interacted and communicated easily with department personnel and public.
Radiant Trainer
New York City Health And Hospitals
05.2019 - 11.2019
- Work as a credentialed trainer to deliver training in a classroom setting to Radiologist, techs, nurses, and front desk staff
- Review and test lesson plans and software for development and accuracy
- Provide teach-backs to new trainers (Train the Trainer) to develop style and delivery of software workflows
- Conduct learning assessments (EUPA's) to gauge how much has been learned in classroom
- Assisted with correcting and creating curriculum for training to be used
- Responsible for training Super Users to provide a team of qualified staff to support at go-live
- Made recommendations on training material as to what can be improved overall for end-users
- Providing back up training to newly hired trainers on delivery and accuracy on teaching points
- Research various ways to modify workflows and pinpoint key concern areas
- Adding and testing badges for the Imprivata
- Worked with staff training one sign and double authentication
- Assisting in the installation of devices at the hospital locations
Clindoc and Stork Trainer
Ardent St. Francis
01.2019 - 04.2019
- Work as a credentialed trainer to deliver training in a classroom setting to L&D, Postpartum, NICU, and Nursery providers as well as nurses
- Conduct learning assessments to gauge how much has been learned in classroom
- Responsible for training Super Users to provide a team of qualified staff to support a go-live
- Made recommendations on training material as to what can be improved overall for end-users
- Providing back up training to newly hired trainers on delivery and accuracy on teaching points
- Research various ways to modify workflows and pinpoint key concern areas
- Scheduled and taught in class and online courses to increase learning opportunities
- Gathered and organized supplementary material to support structured lessons
- Developed and recorded videos for use in later courses or by remote learners
Cerner Power Chart Trainer
St. Francis Hospital
09.2018 - 12.2018
- Trained all levels of users including providers and nurses
- Worked directly with IT team in trouble shoot for system
- Scheduled and taught in class and online courses to increase learning opportunities
- Gathered and organized supplementary material to support structured lessons
- Developed and recorded videos for use in later courses or by remote learners
Cerner Power Chart And Reg Trainer
Lake Health
06.2018 - 09.2018
- Trained all levels of users including providers
- Worked directly with IT team in trouble shoot for system
- Scheduled and taught in class and online courses to increase learning opportunities
- Gathered and organized supplementary material to support structured lessons
- Developed and recorded videos for use in later courses or by remote learners
Clinical Informatics Inpatient Trainer
Hoag Hospital Irvine
04.2018 - 06.2018
- Educated and assisted the providers, nurses and medical assistants on how to document encounters, manage their In-basket, orders, preference list and efficient use of their SmartSets
- Taught providers how to effectively use CPOE –Order Entry and Order Sets
- Trained Nurses on performing patient clinical documentation such as Allergies, Care Plan, Home Med, Vaccine Admin site and dosage, Vital Sign, Medical History, I/O, Immunization Records, IV assessment, Restraint, Vaccine Administration Q Shift MAR, Mar Handoff, Patient activity, safety and care, Teaching assessment and data screen
- Scheduled and taught in class and online courses to increase learning opportunities
- Gathered and organized supplementary material to support structured lessons
- Developed and recorded videos for use in later courses or by remote learners
Epic Radiant Trainer
Main Line Health
01.2018 - 03.2018
- Work as a credentialed trainer to deliver training in a classroom setting to Radiologist, techs, nurses, and front desk staff
- Review and test lesson plans and software for development and accuracy
- Provide teach-backs to new trainers (Train the Trainer) to develop style and delivery of software workflows
- Conduct learning assessments to gauge how much has been learned in classroom
- Assisted with correcting and creating curriculum for training to be used
- Responsible for training Super Users to provide a team of qualified staff to support a go-live
- Made recommendations on training material as to what can be improved overall for end-users
- Gathered and organized supplementary material to support structured lessons
- Adding and testing badges for the Imprivata
- Worked with staff training one sign and double authentication
- Assisting in the installation of devices at the hospital locations
Epic Stork And Cadence Trainer
Akron General
08.2017 - 12.2017
- Work as a credentialed trainer to deliver training in a classroom setting to providers, nurses, and front desk staff
- Gathered and organized supplementary material to support structured lessons
- Developed and recorded videos for use in later courses or by remote learners
- Review and test lesson plans and software for development and accuracy
- Provide teach-backs to new trainers (Train the Trainer) to develop style and delivery of software workflows
- Conduct learning assessments to gauge how much has been learned in classroom
- Assisted with correcting and creating curriculum for training to be used
- Responsible for training Super Users to provide a team of qualified staff to support a go-live
- Providing back up training to newly hired trainers on delivery and accuracy on teaching points
Epic Ambulatory Support Specialist
Oschner Urgent Care
07.2017 - 07.2017
- Moved patients from the admitted ED list to schedule
order list.Performed CT scans, mammogram, and x-ray
exams, begin and end exams, verified orders linked
orders and canceled order when needed - Radiant inpatient elbow support Radiology Technicians
- Supported physicians in CPOE with orders, transfers,
discharges - Supported the nurses and providers, quick action and
cascade orders - Ordered referral and medications, created letters,
ordered labs, sent messages, routed results, created refill
encounters, managed pools through inbasket - Created progress notes and smart sets, charge
captured, documented no shows and cancelled
patients as well
Epic Clindoc and Stork Trainer
Summa Health
03.2017 - 06.2017
- Validated lesson plans in assigned ACE before every class; and assisted in setting up training classrooms
- Provided classroom support to other trainers when not training myself
- Managed attendance reporting, Testing and Grading in Health stream
- Review and test lesson plans and software for development and accuracy
- Conduct learning assessments to gauge how much has been learned in classroom
- Assisted with correcting and creating curriculum for training to be used
- Responsible for training Super Users to provide a team of qualified staff to support a go-live
- Made recommendations on training material as to what can be improved overall for end-users
- Providing back up training to newly hired trainers on delivery and accuracy on teaching points
- Research various ways to modify workflows and pinpoint key concern areas
- Scheduled and taught in class and online courses to increase learning opportunities
Epic IT Radiant Trainer
Terrebonne General Medical Center
12.2016 - 03.2017
- Work as a credentialed trainer to deliver training in a classroom setting to
- Review and test lesson plans and software for development and accuracy
- Provide teach-backs to new trainers (Train the Trainer) to develop style and delivery of software workflows
- Adding and testing badges for the Imprivata
- Worked with staff training one sign and double authentication
- Assisting in the installation of devices at the hospital locations
- Conduct learning assessments to gauge how much has been learned in classroom
- Responsible for training Super Users to provide a team of qualified staff to support a go-live
- Made recommendations on training material as to what can be improved overall for end-users
- Providing back up training to newly hired trainers on delivery and accuracy on teaching points
- Research various ways to modify workflows and pinpoint key concern areas
- Gathered and organized supplementary material to support structured lessons
Radiant Trainer
St. Luke's Meridian Medical Center
08.2016 - 11.2016
- Educated and assisted the providers, nurses and radiology techs on how to document encounters, manage their tech work list, manage their In-basket, orders, preference list and efficient use of their Smart Sets
- Taught providers how to effectively use CPOE –Order Entry and Order Sets
- Scheduled and taught in class and online courses to increase learning opportunities
- Gathered and organized supplementary material to support structured lessons
- Developed and recorded videos for use in later courses or by remote learners
CEO
UH Blue Streaks Inc./The Zollie McClendon Memorial Foundation
01.2010 - Current
Teacher
CMSD / CH - UH
11.2008 - 05.2015
Education
Master of Science - Health Informatics And Business Analytics
Northern Kentucky University
Newport, KY05.2023
Bachelor of Arts - Communication and Political Science
John Carroll University
University Heights, OH2006
Skills
- Cerner
- Power Chart
- Reg/Sch
- Radnet
- Ambulatory (Certified)
- Mental Health (Certified)
- Epic
- Radiant (Credentialed)
- Stork (Credentialed)
- Cadence
- Orders
- EpicCare Inpatient (Credentialed)
___________________________________
- Ambulatory (Credentialed)
- Beacon (Credentialed)
- Cogito (Credentialed)
- Microsoft Office Suite
- Snag it
- Adobe Captivate
- Adobe Connect
- Teams
- Zooms
- Webex
- Camtasia
___________________________________
Instructional Design and Virtual Learning ( LMS Systems)
Certification
Scrum Master (CSM)
Authorized Certification ID - 51284875206649
Timeline
Business Intelligence and Epic Cogito Analyst
Optum Health
06.2023 - 12.2023
Epic Credentialed Trainer, ClinDoc / Beacon
National Jewish Health
01.2023 - 06.2023
Epic Ambulatory Credentialed Trainer
Northwestern Hospital
08.2022 - 12.2022
Epic Credentialed Trainer - Personalization Lab
Atrium Healthcare
06.2022 - 08.2022
Stork Credentialed Trainer
Wellforce - Tufts Medical
01.2022 - 04.2022
Cerner Certified Trainer
Cerner / Veteran's Administration
11.2021 - Current
EPIC Radiant Credentialed Trainer
St. Mary's General Hospital
10.2021 - 11.2022
Epic Ambulatory Trainer
ProHealth Care
07.2021 - 09.2021
Epic Ambulatory Consultant
University Of Kentucky Medical Center
06.2021 - 07.2021
Epic Help Desk Analyst
University Of Washington, Seattle
03.2021 - 05.2021
Epic Clindoc and Stork Trainer
Providence St. Joseph Health
05.2020 - 03.2021
Epic Analyst - Provider Personalization Lab
HCA Healthcare Inc.
11.2019 - 02.2020
Radiant Trainer
New York City Health And Hospitals
05.2019 - 11.2019
Clindoc and Stork Trainer
Ardent St. Francis
01.2019 - 04.2019
Cerner Power Chart Trainer
St. Francis Hospital
09.2018 - 12.2018
Cerner Power Chart And Reg Trainer
Lake Health
06.2018 - 09.2018
Clinical Informatics Inpatient Trainer
Hoag Hospital Irvine
04.2018 - 06.2018
HEDIS Abstraction Specialist
Change Healthcare
01.2018 - 01.2022
Epic Radiant Trainer
Main Line Health
01.2018 - 03.2018
Epic Stork And Cadence Trainer
Akron General
08.2017 - 12.2017
Epic Ambulatory Support Specialist
Oschner Urgent Care
07.2017 - 07.2017
Epic Clindoc and Stork Trainer
Summa Health
03.2017 - 06.2017
Epic IT Radiant Trainer
Terrebonne General Medical Center
12.2016 - 03.2017
Radiant Trainer
St. Luke's Meridian Medical Center
08.2016 - 11.2016
CEO
UH Blue Streaks Inc./The Zollie McClendon Memorial Foundation
01.2010 - Current
Teacher
CMSD / CH - UH
11.2008 - 05.2015
Master of Science - Health Informatics And Business Analytics
Northern Kentucky University
Bachelor of Arts - Communication and Political Science
John Carroll University
Scrum Master (CSM)
Authorized Certification ID - 51284875206649
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