Peter J Favata
Holden,MA
Summary
Proven leader at Fidelity Cooperative Bank, adept in client relationship building and process improvement, significantly enhancing market share and customer satisfaction. Expert in leading and coaching teams towards excellence and success while implementing and achieving strategic gains. Achieved notable growth by fostering key partnerships and driving business development initiatives.
Overview
14
14
years of professional experience
Work History
Vice President Sales Manager
Fidelity Cooperative Bank
05.2009 - 08.2023
- Increased company growth through collaboration with sales and marketing departments.
- Identified and developed opportunities to improve business process flows and productivity.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Designed, launched and managed TPO mortgage, increasing department profitability aligning with stategic goal. of the bank
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Formulated and executed strategic initiatives to improve product offerings.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Initiated strategy to drive company growth and increase market share and profitability.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and developed new ones by identifying needs and offering appropriate services with both existing client base and external.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed and launched Home Loan Specialist University.
- Collaborated with upper management to implement continuous improvements and meet or exceed department goals.
- Project Lead for several strategic initiatives, paperless conversion, LOS upgrade, Web site development and implementation of CARE process.
- Managed relationship, rate risk and loan delivery to investors and secondary market
- Continually maintained specialized knowledge of internal, regulatory and secondary market guidelines with comprehensive understanding of all products offered.
Education
No Degree - Business Management
Worcester State University
Worcester, MANo Degree - Business Management
Assumption College
Skills
- Client Relationship Building
- Coaching and Mentoring
- Market Research
- Product Promotion and Enhancement
- Results-Driven
- Business Development
- Product and Pricing Structure and Monitoring
- Process Improvement
- Lead Generation
Timeline
Vice President Sales Manager
Fidelity Cooperative Bank
05.2009 - 08.2023
No Degree - Business Management
Worcester State University
No Degree - Business Management
Assumption College
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