Petersen Gage
4472 Bulrush Blvd, Shakopee,MN
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Qualified customer service agent with a highly goal-oriented nature and proficiency in meeting and exceeding established goals and objectives related to training, selling, education and client relations.
Overview
46
46
years of professional experience
Work History
Flight Operations Coordinator/Currently Retired
Delta Airlines
Minneapolis, MN
06.1991 - Current
- Developed top-performing operations teams by training and mentoring new hires to build cohesive, driven groups.
- Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
- Performed and supervised airfield functions, including mobile airfield management, to keep flight operations operating at peak efficiency.
- Communicated with flight operations teams to coordinate cargo management and smooth flow of goods between hubs.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to internal customers when face-to-face or through phone conversations.
- Collaborated with ground services to prepare aircraft for departure.
- Assisted in training new staff on operational procedures and systems.
- Oversaw the loading of baggage onto planes according to established procedures.
- Communicated with vendors regarding fuel supply needs for upcoming trips.
- Managed communication between pilots, crew, and ground staff for operational efficiency.
- Organized training sessions for new staff on operational procedures and tools.
- Provided support during emergencies by executing established response protocols.
Reservation Sales Agent
Delta Airlines
Minneapolis, MN
05.1979 - 06.2020
- Converted calls to reservations by leveraging knowledge of amenities and services to help customers select optimum rooms.
- Exceeded targets consistently for performance, service quality and raw reservation numbers.
- Answered questions about resort facilities and local attractions to help customers make favorable choices.
- Maintained customer loyalty by quickly resolving complaints and service issues.
Mortgage Loan Officer
Independent Contractor
Mendota Heights, MN
03.2008 - 05.2010
- Developed and maintained relationships with local real estate agents.
- Monitored loan serving agreements and loan covenants to ensure compliance.
Airline Customer Service Agent
Delta Airlines
Minneapolis, MN
06.1986 - 06.1991
Education
Criminal Justice
Normandale Community College
Minneapolis, MNPsychology
SUNY College At Oswego
Oswego, NYSkills
- Security protocols and emergency response
- Airfield coordination and safety oversight
- Supervision and staff training
- Flight operations documentation
- Effective communication skills
Additional Information
I have been at Delta Airlines since 1979. Started with Hughes Airwest in 1979 which was purchased by Republic Airlines in 1980. Republic was then merged with Northwest Airlines in 1987 which again was merged with Delta Airlines. I have had numerous jobs ranging from Reservations to Ticket Agent to Flight Operations Coordinator. Have worked extensively with the public throughout my career and always with the airlines.
Hobbies: Golf, Swimming, Working Out, Firearms Training and Family!
Education and Training
other,other
Timeline
Mortgage Loan Officer
Independent Contractor
03.2008 - 05.2010
Flight Operations Coordinator/Currently Retired
Delta Airlines
06.1991 - Current
Airline Customer Service Agent
Delta Airlines
06.1986 - 06.1991
Reservation Sales Agent
Delta Airlines
05.1979 - 06.2020
Criminal Justice
Normandale Community College
Psychology
SUNY College At Oswego
Similar Profiles
ROHBIN JOLIZ IDECHONGROHBIN JOLIZ IDECHONG
Customer Service Supervisor at Delta Global Services, Delta AirlinesCustomer Service Supervisor at Delta Global Services, Delta Airlines
Annecia ThompsonAnnecia Thompson
Gate Attendant at Delta Airlines/KLM AirlinesGate Attendant at Delta Airlines/KLM Airlines
Shaquille BrooksShaquille Brooks
Flight Attendant at Delta AirlinesFlight Attendant at Delta Airlines
ANNA CRAIGANNA CRAIG
Flight Attendant at Delta AirlinesFlight Attendant at Delta Airlines
Betbirai LunaBetbirai Luna
Medical Assistant Intern at Burnsville Family PhysiciansMedical Assistant Intern at Burnsville Family Physicians