Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eron Jackson

Coconut Creek,FL

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Team Leader

Chick-fil-A
10.2021 - 02.2023
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Held weekly team meetings to inform team members on company news and updates.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Enforced company policies and regulations with employees.

Medical Administrative Assistant Intern

Green OB/GYN Associates
02.2022 - 05.2022
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Greeted patients and provided required paperwork to facilitate services.

Shift Leader

Cold Stone Creamery
02.2021 - 10.2021
  • Directed daily store operations, including staff management, task delegation, merchandising, and customer service
  • Supported employee productivity and assessed performance of a 4–7-member production team
  • Safeguarded employees and equipment, providing continuous safety training, and enforcing proper PPE use
  • Created consistent quality, flavor, and texture in food by carefully following recipes
  • Improved team efficiency by coordinating production workflow and maintaining production schedules
  • Enhanced team performance by empowering and motivating employees
  • Balanced cash drawer at the beginning and end of each shift.

Education

Nova Southeastern University
Davie, FL
2026

HOSA -

J. P. Taravella High School
Coral Springs, FL
06.2022

Skills

  • Team leadership
  • Drawer balancing
  • Cash Register Operations
  • Effective Customer Service
  • Staff Training
  • Daily Workflow Improvement
  • Safety Processes
  • Performance Evaluations
  • Teamwork and Collaboration
  • People Management
  • File Maintenance
  • Crew Monitoring

Certification

  • CMAA - Certified Medical Administrative Assistant

Languages

Haitian Creole
Native or Bilingual

Timeline

Medical Administrative Assistant Intern

Green OB/GYN Associates
02.2022 - 05.2022

Team Leader

Chick-fil-A
10.2021 - 02.2023

Shift Leader

Cold Stone Creamery
02.2021 - 10.2021

Nova Southeastern University

HOSA -

J. P. Taravella High School

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