Petherson Deus
Boston,MA
Summary
I am a dedicated and motivated individual with strong skills in customer service, problem-solving, and time management. I excel in delivering exceptional service by paying close attention to detail and maintaining a positive, solution-focused approach to every customer interaction. My ability to collaborate effectively with teams and adapt to changing situations allows me to contribute to a seamless operation, ensuring both efficiency and safety. I am always eager to learn new skills, making me a valuable team player who is committed to achieving the best results. I am multilingual in Haitian Creole, Spanish, and French, I effectively enhance customer satisfaction while collaborating with teams to streamline operations. Recognized for maintaining a positive attitude and ensuring operational safety in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
Dunkin' Donuts
06.2023 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of store environment to enhance customer experience.
- Operated cash register efficiently, processing transactions accurately and handling cash responsibly.
- Collaborated with team members to streamline operations and improve workflow efficiency during peak hours.
- Monitor inventory levels and restock as needed.
- Follow all safety procedures, including proper food handling, storage, and sanitation.
- Efficiently manage opening procedures by disarming the security alarm, performing safety checks, and ensuring all equipment, such as coffee machines and ovens, are properly set up and operational for the start of the shift.
Commercial Vehicles Operator
Distribuidora Y Comercial Tilicura S A
02.2019 - 05.2023
- Operate commercial vehicles to transport goods, merchandise, or materials to designated locations.
- Drive long distances, including overnight or multi-day trips, while maintaining alertness and focus on the road.
- Load and unload merchandise or goods from the vehicle, ensuring safe handling and proper placement.
- Check deliveries for completeness and ensure merchandise or goods are correct and in good condition.
- Manage time efficiently to balance multiple deliveries or pickups per day.
- Responsible for collecting, counting, and securely managing payments received, ensuring accurate transaction records and safeguarding funds during the process.
Private Hire Driver
Clovis Loussaint
07.2010 - 01.2019
- Delivered safe and efficient transportation services for client across various locations.
- Adapted quickly to changing circumstances such as inclement weather or unexpected detours to maintain schedules effectively.
- Navigated complex routes without GPS technology while optimizing travel times and enhance customer satisfaction.
- Maintained vehicle cleanliness and performed routine inspections to ensure operational safety and reliability.
- Maintain a polite, professional, and respectful demeanor at all times.
Education
Certificate - Automotive Technician
École Professionnelle Sainte Trinité
Port-au-Prince, Haiti06-2009
High School Diploma -
Le Collège Mixte Etzer Vilaire De Maïssade
Port-au-Prince, Haiti06-2004
Skills
- Multilingual proficiency
- Fluent in Haitian Creole
- Teamwork and collaboration
- Organization and time management
- Problem resolution
- Team collaboration
- Friendly, positive attitude
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Calm under pressure
- Cross-cultural communication
Languages
Spanish
Full Professional
English
Limited Working
French
Native or Bilingual
Timeline
Customer Service Associate
Dunkin' Donuts
06.2023 - Current
Commercial Vehicles Operator
Distribuidora Y Comercial Tilicura S A
02.2019 - 05.2023
Private Hire Driver
Clovis Loussaint
07.2010 - 01.2019
Certificate - Automotive Technician
École Professionnelle Sainte Trinité
High School Diploma -
Le Collège Mixte Etzer Vilaire De Maïssade