Petita Chevalier

As a Technical Expert, I provided the office with technical support as it relates to IT or data related issues. I also monitored and instructed new and seasoned employees. In the absence of management, I was left in charged of the office. I provided training to employees and made recommendations management for improvements.

As part of my work load I assist individuals in establishing entitlement to benefits under Social Security programs. I conducted face to face interviews or by telephone.

I also participated in public speaking engagements to educate the public of the programs provided by the agency.

Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills. Assisted applicants in establishing entitlement to benefits face to face or on the phone. I gathered information, clarify details and verify data to process claims and make benefit decisions.

Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.