Summary
Overview
Work History
Education
Skills
Timeline
Generic

Petra Cadena

Tucson,AZ

Summary

Dedicated and experienced Intake Coordinator and Business Office Manager with a proven track record of providing excellent quality service in healthcare. Skilled in computer proficiency, active listening and interpersonal communication, with a focus on detail-oriented and organized work. Adept at data entry, electronic records management, and delivering exceptional customer service with ethical integrity and professionalism. Accomplished in aiding organizations to achieve Joint commission certification and committed to bridging care and information with empathy and excellence. Experienced in customer service coordination, medical reception, and hospitality. Skilled in communication, critical thinking, multitasking and Microsoft Office. Eager to continue learning and sharing insights.

Overview

6
6
years of professional experience

Work History

Care Coordinator

Casa De La Luz Hospice
Tucson, Arizona
10.2024 - Current
  • Assisted PCM in scheduling staff for pt care, running reports, ordering durable medical equipment, assisting during IDG meetings, maintaining records so that they are accurate.
  • Explained policies, procedures and services to patients.
  • Communicated with patients with compassion while keeping medical information private.
  • Maintained records management system to process personnel information and produce reports.
  • Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
  • Coordinated work activities and scheduling of medical, nursing and physical plant staff.

Move In/Sales Coordinator

Villa Hermosa Retirement Community
07.2024 - 09.2025
  • Generate leads and assist in all areas of moving in prospects, data entry, compiling documents and facilitating document signing for resident move in
  • Cold calling, prospective resident tours, lease signing any and all subsequent coordination of care with facility staff

Business Office Manager

Hospice of the West
01.2023 - 01.2024
  • Operated Office equipment such as printers, copiers, fax machines and scanners, ensuring smooth operation of office operations
  • Maintained inventory of office supplies and equipment, ensuring that the office was stocked with necessary items
  • Created reports and documents as requested by the program director
  • Uploaded and maintained HR files
  • Assisted with new employee onboarding

Intake Coordinator and Sales and Marketing

Traditions Hospice
01.2020 - 01.2023
  • Assisted in the development and implementation of a new patient intake process that reduced wait times by 40%
  • Assisted sales and marketing team with gathering information, scheduling transportation of patients and ordering durable medical equipment for safe and efficient discharges from local area hospitals and facilities to patients home

Education

Medical Insurance Billing and Coding -

Brookline College
01.2014

Skills

  • Fast Learner
  • Customer Service
  • Administrative Skills
  • Communication
  • Data Entry
  • Staff Coordination
  • Multitasking
  • Medical Terminology

Timeline

Care Coordinator

Casa De La Luz Hospice
10.2024 - Current

Move In/Sales Coordinator

Villa Hermosa Retirement Community
07.2024 - 09.2025

Business Office Manager

Hospice of the West
01.2023 - 01.2024

Intake Coordinator and Sales and Marketing

Traditions Hospice
01.2020 - 01.2023

Medical Insurance Billing and Coding -

Brookline College
Petra Cadena