Petra Martinez
Harlingen,TX
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at Maximus in processing applications and ensuring data accuracy. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Adept at fostering teamwork and collaboration, while maintaining confidentiality and delivering results in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
AST
Maximus
02.2021 - Current
- Processed applications on timely manner
- Spanish translation
- Accuracy on data entry
- Customer service
- Practice of confidentiality information of all customers .
Esthetician
We Care Skin Care
2018 - 2020
- Educated clients on skin health, promoting product usage and follow-up appointments.
- Maintained knowledge of current trends in esthetics, integrating new techniques into practice.
- Oversaw scheduling and client management, optimizing appointment flow and service delivery.
- Stocked treatment rooms with proper supplies.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
- Advised clients on proper home-care regimens.
- Recommended retail products for at-home use.
- Sterilized equipment for patient treatments.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Administration Assistant
Reliable Life Insurance
08.2010 - 09.2012
- Coordinated administrative tasks to streamline office operations and enhance productivity.
- Liaised with clients and vendors, fostering strong relationships to support business objectives.
- Trained new administrative staff on company protocols, enhancing onboarding experience and retention rates.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Recorded expenses and maintained accounting records.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Harlingen Tx
Texas State Technical College
Harlingen, TXHigh School Diploma - General
Rio Hondo High
Rio Hondo, TX05.1996
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
AST
Maximus
02.2021 - Current
Administration Assistant
Reliable Life Insurance
08.2010 - 09.2012
Esthetician
We Care Skin Care
2018 - 2020
Harlingen Tx
Texas State Technical College
High School Diploma - General
Rio Hondo High