Wehshna Cooks
Dallas,Tx
Summary
Dedicated security professional with a strong focus on customer service, attention to detail, and problem-solving. Proven ability to safeguard assets and maintain security protocols while delivering exceptional service.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Armed AST
Loomis Armored
Dallas, TX
12.2024 - Current
- Transport cash and assets to and from client locations.
- Safeguard team members ,vehicles , and valuables always.
- Service and maintain the integrity af ATM services.
- Deliver exceptional customer service.
- Follow all protocols for handling firearm and high value assets.
- Accurately reconcile deposits and receipts.
- Remain alert and ready to respond to security threats or safety issues.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Armed Security Officer
Tier One
Dallas, TX
08.2021 - 12.2024
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Conducted regular patrols to identify security risks and maintain a secure environment.
- Responded promptly to alarms and incidents, coordinating with law enforcement as necessary.
- Assisted in implementing security protocols and emergency procedures for various situations.
- Documented daily activities, incidents, and observations in detailed reports for management review.
- Collaborated with team members to enhance overall security effectiveness through shared insights.
- Utilized surveillance equipment to monitor activities and gather evidence during investigations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Safeguarded valuable assets through diligent surveillance and appropriate response to potential threats.
Paratransit Driver
C Lee Transportation
Dallas, TX
01.2017 - 08.2021
- Ensured timely and safe transport of passengers to designated locations.
- Assisted passengers with boarding and disembarking, ensuring comfort and safety.
- Maintained vehicle cleanliness and readiness, adhering to safety standards.
- Communicated effectively with dispatch to coordinate schedules and routes.
- Monitored traffic conditions to optimize travel routes and minimize delays.
- Delivered passengers to destinations safely and on time.
- Accepted and processed fares.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Transported customers to and from different locations.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Followed applicable traffic regulations and traffic laws.
- Developed deep knowledge of local routes and area destinations.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Adhered to tight schedule and met departure and arrival deadlines.
- Followed designated routes and schedules while operating vehicles.
- Remained calm and poised in emergent situations.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Communicated with passengers regarding estimated time of arrival.
- Responded with ease to sudden changes in routes and schedules.
- Helped passengers with luggage, collected fares and politely answered questions.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Observed passengers during the journey and reported any suspicious behavior.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Transported individuals with disabilities to appointments, ensuring timely arrivals and safety compliance.
Education
High School Diploma -
W.T.White
Dallas, TX05.2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Critical thinking
- Computer skills
Timeline
Armed AST
Loomis Armored
12.2024 - Current
Armed Security Officer
Tier One
08.2021 - 12.2024
Paratransit Driver
C Lee Transportation
01.2017 - 08.2021
High School Diploma -
W.T.White