Petrick McCarver
Houston,United
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Manager/IT Support Specialist
Graceful Moves Tx Moving Company
08.2017 - Current
- Managed multiple sales pipelines, ensuring timely and accurate forecasting of sales and revenue
- Installed, configured, and maintained all desktop computers, laptops, and peripherals in accordance with company policies
- Monitored system performance and maintained all backup systems to ensure data integrity
- Set up user accounts, permissions, and passwords and monitored user access
- Responded to IT support requests and provided technical support over via phone and remotely.
Receiving Manager
Tennis Express
02.2012 - 02.2018
- Experienced in leading an efficient and productive receiving team in busy warehouse environments
- Skilled in using modern inventory management systems to track and monitor 1,000's of shipments week
- Proven ability to organize and manage receiving operations while maintaining accuracy and quality
- Effectively managed product returns and inspections to ensure compliance with company policies and procedures
- Utilized various communication methods to coordinate with vendors, suppliers, and customers.
Education
Bachelor of Science - Cloud Computing
Western Governors University
Salt Lake City, UT12.2023
Skills
- Networking
- Technical Support
- IT Security
- Troubleshooting
- Windows OS
- Customer service
- Operational Support
- Multi-Factor Authentication
- Software Change Management
- Best Practices and Methodologies
- Server Monitoring
- System Configuration
Certification
- AWS Certified Solutions Architect- Associate
- AWS Certified Cloud Practitioner
- Microsoft Certified Azure Administrator
- Microsoft Certified Azure Fundamentals
- CompTIA Cloud+ Certified
- CompTIA Network+ Certified
- CompTIA Security+ Certified
- CompTIA A+ Certified
- LPI Linux Essentials Certified
- Google IT Support Professional Certificate
Additional Information
3 years of experience with Microsoft products including but not limited to Outlook365, Share Point, Teams, Microsoft Word, PowerPoint, Publisher, Excel, Access and Outlook
3 years of experience with virtualization software such as Oracle Virtualbox, Parallels Desktop, some VMware
3 years of experience with hardware; Hard Drives, RAM, CPUs, GPUs/Video Cards installation and repair
3 years of experience with Active directory; LDAP, ADFS, AD CS, Users and Computers
3 years of server and endpoint security; Virus, Spyware and Malware prevention and elimination: Norton, AVG, Ensilo, Sophos, Rapid 7, Malwarebytes
3 years of experience with ServiceNow, Jira, TeamVeiwer, LogMeIn
Timeline
Sales Manager/IT Support Specialist
Graceful Moves Tx Moving Company
08.2017 - Current
Receiving Manager
Tennis Express
02.2012 - 02.2018
Bachelor of Science - Cloud Computing
Western Governors University
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