Petrina D Smallhorn
Myrtle Beach
Summary
Compassionate Patient Care Technician with experience in both hospital and long-term care environments. Strengths include providing empathetic patient support, conducting vital sign measurements, and assisting with daily living activities. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant (Clinical)
PruittHealth
Conway
06.2025 - 06.2025
- Participates in the implementation of nursing care plans by performing direct and indirect patient care under the supervision of the licensed nurse.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Answered call lights promptly and responded to patient needs accordingly.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Participated in educational programs related to nursing assistant skills development.
Customer Service Representative (Remote)
American Freight
12.2023 - 11.2024
- Managed high-volume customer interactionsvia phone and chat, ensuring efficient issue resolution.
- Implemented customer service solutions that reduced repeat complaints and improved satisfaction.
- Provided technical support and troubleshooting for customer inquire.
- Accurately documented all interactions to enhance process optimization and strategic decision making.
Guest Service Associate
Crown Reef Resort & Waterpark
09.2021 - 11.2023
- Delivered front- line customer service managing check-ins, inquiries, and escalations.
- Maintained data security and confidentiality, ensuring compliance with guest information protection policies.
- Assisted in optimizing daily scheduling based on guest traffic and arrival trends.
- Optimized daily plans based on master schedule of arrivals and departure
Administrative Assistant
Jamaica Urban Transit Company
05.2017 - 09.2020
- Provided administrative support and data verification for collections-related tasks.
- Coordinated multi-departmental events to improve internal communication.
- Trained new hires on office procedures, contributing to team growth
- Coordinated with multiple departments to organize company-wide events
- Developed and maintained filing systems for confidential documents and records.
Patient Care Technician
St Joseph Hospital
Kingston
08.2014 - 01.2017
- Participates in the implementation of nursing care plans by performing direct and indirect patient care under the supervision of the licensed nurse.
- Recording vitals signs and changes in the patient conditions.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Ensured that all medical equipment was properly maintained and sterilized.
Customer Service Representative
Xerox ACS (Amazon.com)
11.2012 - 03.2014
- Managed high-volume customer interactionsvia phone and chat, ensuring efficient issue resolution.
- Implemented customer service solutions that reduced repeat complaints and improved satisfaction.
- Provided technical support and troubleshooting for customer inquire.
- Meticulously documented customer interactions, identifying trends that informed strategic decision-making and product enhancements
Education
Certified Nursing Assistant
Horry-Georgetown Technical College
Conway, SC06-2025
Bachelor in Management Studies (Degree in-complete) -
Northern Caribbean University (NCU)
Kingston, Jamaica05.2019
Advanced Proficiency Diploma -
Camperdown High School
Kingston, Jamaica05.2012
High School Diploma -
Merl Grove High School for Girls
Kingston, Jamaica05.2010
Skills
- Patient Care
- Medical Record keeping
- Medical Terminology
- Team collaboration
- Strong Organization Skills
- Strong verbal and written communication skills
- Strong PC Skills
- To collaborate with health care professionals to ensure quality patient care
Certification
- Customer Service Management at Heart Trust NTA JUN2017 – DEC2017
- Supervisory Management at Heart Trust NTA JAN2018 – SEP2018
References
Available upon request
Timeline
Certified Nursing Assistant (Clinical)
PruittHealth
06.2025 - 06.2025
Customer Service Representative (Remote)
American Freight
12.2023 - 11.2024
Guest Service Associate
Crown Reef Resort & Waterpark
09.2021 - 11.2023
Administrative Assistant
Jamaica Urban Transit Company
05.2017 - 09.2020
Patient Care Technician
St Joseph Hospital
08.2014 - 01.2017
Customer Service Representative
Xerox ACS (Amazon.com)
11.2012 - 03.2014
Certified Nursing Assistant
Horry-Georgetown Technical College
Bachelor in Management Studies (Degree in-complete) -
Northern Caribbean University (NCU)
Advanced Proficiency Diploma -
Camperdown High School
High School Diploma -
Merl Grove High School for Girls