Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Petrina Lynn Rosario
Federal Way
Summary
Overview
27
years of professional experience
Work History
Ross Dress For Less
Retail Associate
05.2021 - Current
Job overview
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Ross Dress For Less
Assistant Store Manager
05.2021 - Current
Job overview
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
O'Reilly Auto Parts Distribution Center
Merchandise Handler
06.2020 - 10.2020
Job overview
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Followed orders precisely for correct items, sizes and quantities.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Guam Regional Medical City
Health Information Management Specialist
05.2017 - 12.2019
Job overview
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Recruited and hired top-performing individuals bringing undeniable experience and wealth of skills to organization.
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
- Maintained accuracy, completeness and security for medical records and health information.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Maintained database for storage and retrieval of medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Accurately pulled patient records for upcoming appointments and procedures.
- Secured medical records against loss or unauthorized access.
- manage and confirm patient data, such as insurance, demographic and medical history information.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
- Processed patient admission and discharge documentation.
- Created new physical and computer-based files.
- Prepared and processed forms for government healthcare programs.
- Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
- Identified new methods to optimize medical records management.
- Used correct diagnosis-related groups based on patient encounter details.
- Posted billings to medical insurance providers.
- Supported smooth admission and discharge processes by handling associated documents.
Guam Regional Medical City
Patient Service Representative
11.2014 - 05.2017
Job overview
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- scheduled appointments.
- Balanced deposits and credit card payments each day.
- Explained plans for treatment and payment options.
- Reviewed daily care slips for doctors.
- Generated monthly statements to check outstanding balances.
- Educated patients on medicine and at-home healthcare tools.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
Seventh Day Adventist Clinic
Patient Service Representative
07.2012 - 11.2014
Job overview
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Schedule/ Rescheduled/ Cancel/ Confirm appointments.
- Input prescriptions.
- Balanced deposits and credit card payments each day.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Explained plans for treatment and payment options.
- Reviewed daily care slips for doctors.
- Generated monthly statements to check outstanding balances.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand clinical policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Compiled and reviewed medical charts.
K-Mart Store
Checkout Operator
06.1996 - 04.1997
Job overview
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Answered incoming calls to offer information and direct individuals to correct personnel.
- Taught associates to operate cash registers and back up team members during busy periods.
- Observed checkout station users to determine assistance requirements and maintain store security.
- Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Trained in Customer Service to provided back-up coverage support.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collected and authorized payments of guests.
- Maintained cash drawer $200 or more per shift.
Education
Guam Community CollegeMangilao, GU
High School Diploma
06.1992
University Overview
Skills
- Verbal and Written Communication
- Self-Directed Learning
- Cash Register Operations
- Appeals Support
- Retail Knowledge
- Scheduling Flexibility
- Strong Communication and Interpersonal Skills
- Bank Deposits
- Positive Customer Engagement
- Building Customer Loyalty
- Flexible Hours
- Register Opening and Closing
- End Cap Placement
- Staff Assignments
- Dressing Room Assistance
- Guest Experiences
- Corporate Compliance
- Exceeding Customer Expectations
- Safety and Cleanliness Standards
- Professional Relationships
- Computer Proficiency and Microsoft Office
- Customer Service
- Goals and Performance
- Staff Supervision
- Time Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Always radiate positive vibes. Rise up and face the day full of enthusiasm and life."
Timeline
Retail Associate
Ross Dress For Less
05.2021 - Current
Assistant Store Manager
Ross Dress For Less
05.2021 - Current
Merchandise Handler
O'Reilly Auto Parts Distribution Center
06.2020 - 10.2020
Health Information Management Specialist
Guam Regional Medical City
05.2017 - 12.2019
Patient Service Representative
Guam Regional Medical City
11.2014 - 05.2017
Patient Service Representative
Seventh Day Adventist Clinic
07.2012 - 11.2014
Checkout Operator
K-Mart Store
06.1996 - 04.1997
Guam Community College
High School Diploma
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