Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Petrit Cela

Garfield,NJ

Summary

Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 3 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.

Overview

18
18
years of professional experience

Work History

Supervisor

Charter Communnications
11.2021 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Making sure all my technicians have their safety equipment always on, if needed any equipment to complete their job and completing priority jobs first.
  • Managed critical calls, emails and being always available when outages.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Evaluated staff performance and provided coaching to address inefficiencies for all my 11 technicians.

Technician MT 2

Charter Communnications
11.2017 - 03.2021
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.

Telecommunications/ Installation Technician

Altice Optimum Cablevision
10.2006 - 11.2017
  • Business trouble calls, installs that include static IP, sip trunk and 12 port modems and also Fiber Optic Onu.
  • Instructed team members on maintenance policies and procedures.
  • Provide technical training to co-workers and new staff.
  • Set up and perform test activities.
  • Provided on-call support for critical issues.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Working with computers, diagnostic equipment and complex machines.
  • Troubleshoot root cause of technical issues and devise a solution for repairing it.
  • Keeping up-to-date technically and applying new knowledge to my job.
  • Providing information to supervisors, co-workers and subordinates by telephone, e-mail or in person.

Education

High School Diploma -

Manchester Regional
70 Church Street, Haledon NJ
06.2002

Skills

  • Bilingual : Albanian, English
  • Excellent customer service
  • Coordination
  • Complex problem solving
  • Operation Monitoring
  • Training and mentoring
  • Team building
  • Staff Management
  • Employee Motivation

References

Robert Knapp - AOM of Optimum in Oakland (201)-481-4081

Ketan Patel - Co-worker (201)-835-9271

Timeline

Supervisor

Charter Communnications
11.2021 - Current

Technician MT 2

Charter Communnications
11.2017 - 03.2021

Telecommunications/ Installation Technician

Altice Optimum Cablevision
10.2006 - 11.2017

High School Diploma -

Manchester Regional

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Petrit Cela