Petrit Cela
Garfield,NJ
Summary
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 3 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Overview
18
18
years of professional experience
Work History
Supervisor
Charter Communnications
59 Paidge Ave, Brooklyn, NY 11222
11.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Making sure all my technicians have their safety equipment always on, if needed any equipment to complete their job and completing priority jobs first.
- Managed critical calls, emails and being always available when outages.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Solicited customer feedback to identify and improve on areas of weakness.
- Evaluated staff performance and provided coaching to address inefficiencies for all my 11 technicians.
Technician MT 2
Charter Communnications
59 Paidge Ave, Brooklyn, NY 11222
11.2017 - 03.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Telecommunications/ Installation Technician
Altice Optimum Cablevision
40 Potash Road, Oakland NJ
10.2006 - 11.2017
- Business trouble calls, installs that include static IP, sip trunk and 12 port modems and also Fiber Optic Onu.
- Instructed team members on maintenance policies and procedures.
- Provide technical training to co-workers and new staff.
- Set up and perform test activities.
- Provided on-call support for critical issues.
- Identified and solved technical issues with a variety of diagnostic tools.
- Working with computers, diagnostic equipment and complex machines.
- Troubleshoot root cause of technical issues and devise a solution for repairing it.
- Keeping up-to-date technically and applying new knowledge to my job.
- Providing information to supervisors, co-workers and subordinates by telephone, e-mail or in person.
Education
High School Diploma -
Manchester Regional
70 Church Street, Haledon NJ06.2002
Skills
- Bilingual : Albanian, English
- Excellent customer service
- Coordination
- Complex problem solving
- Operation Monitoring
- Training and mentoring
- Team building
- Staff Management
- Employee Motivation
References
Robert Knapp - AOM of Optimum in Oakland (201)-481-4081
Ketan Patel - Co-worker (201)-835-9271
Timeline
Supervisor
Charter Communnications
11.2021 - Current
Technician MT 2
Charter Communnications
11.2017 - 03.2021
Telecommunications/ Installation Technician
Altice Optimum Cablevision
10.2006 - 11.2017
High School Diploma -
Manchester Regional