Petros Hatzopoulos
North Brunswick,NJ
Summary
Accomplished Multi-Unit Operation Manager with a proven track record at Axion 33 Llc, enhancing operational efficiency and sales growth.
Expert in staff development and customer service, successfully turned around underperforming units and boosted profitability.
Skilled in inventory management and fostering strategic partnerships, demonstrating exceptional leadership and problem-solving abilities.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations.
Successful introducing lean manufacturing to increase productivity and cut costs of completion.
Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Proactive and goal-oriented professional with excellent time management and problem-solving skills.
Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Possesses versatile skills in project management, problem-solving, and collaboration.
Brings fresh perspective and strong commitment to quality and success. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.
Known for collaborative approach and commitment to excellence.
Overview
18
18
years of professional experience
Work History
Multi-Unit Operation Manager
Axion 33 Llc
Highland Park, NJ
12.2021 - 05.2024
- Developed strong teams of high-performing personnel through recruitment, coaching, mentoring, and ongoing performance evaluations.
- Improved overall store performance by implementing efficient multi-unit operations strategies and streamlining communication processes among units.
- Successfully turned around underperforming units by identifying root causes of issues and implementing targeted improvement measures.
- Optimized staff scheduling to maximize productivity while maintaining exceptional customer service standards in all locations.
- Boosted profitability across multiple locations through effective cost control measures, resource allocation optimization, and inventory management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Enhanced customer satisfaction levels by ensuring consistent service delivery, training staff on best practices, and addressing customer feedback promptly.
Operation Manager
1126 Seafood LLC
East Brunswick, NJ
11.2014 - 02.2021
- Appointed and managed department heads to maintain smooth operations between different functional areas.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Director of Sales and Business Development
Pagoseto LLC
Thessaloniki, Greece
01.2010 - 05.2014
- Conducted market research to identify emerging trends and opportunities for growth within the industry.
- Built sales opportunity pipeline through targeted and subliminal prospecting methodologies.
- Established new business partnerships by identifying potential clients and presenting tailored solutions.
- Negotiated favorable contract terms with vendors for cost-effective procurement of essential resources needed for business operations.
- Reported on leads, sales opportunities, progress and activity, informing weekly forecasts and monthly pipeline development.
- Cultivated long-term relationships with key accounts, ensuring high client satisfaction and repeat business.
- Led team to exceed sales targets through effective coaching, performance management, and motivation techniques.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
Barista Shift Supervisor
Starbucks
Greece, Bulgaria, Romania
10.2006 - 12.2010
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Monitored food inventory and supplies to prevent waste as well as controlled food costs and managed inventory.
- Served consistent portions following recipes and control standards.
Education
Businesses Administration
American College of Thessaloniki
Thessaloniki, GreeceSkills
Operational Efficiency
Sales Growth
Customer Service & Client Relations
Problem-Solving & Decision-Making
Employee relations & conflict resolution
Team Leadership
Maintaining Compliance
Policies & procedures implementation
Staff Training
Inventory Control & Management
Languages
Greek
Native or Bilingual
VOLUNTEERING
*YMCA staff member 2000-2014.
Started as a camper in 1995 and went through all stages up to Operation Manager of the summer camp in Chalkidiki, Greece.
*GREEK ARMY draft 2004-2006.
Spent 5 extra month additional to the 12 months time in Army Academy to become an official officer in Crete, Greece.
*FIREFIGHTER of the Highland Park Fire Department, 2019-2021
Timeline
Multi-Unit Operation Manager
Axion 33 Llc
12.2021 - 05.2024
Operation Manager
1126 Seafood LLC
11.2014 - 02.2021
Director of Sales and Business Development
Pagoseto LLC
01.2010 - 05.2014
Barista Shift Supervisor
Starbucks
10.2006 - 12.2010
Businesses Administration
American College of Thessaloniki