Petros Zaitouna
Shelby Township,MI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Banker - ME
JPMorgan Chase
05.2023 - Current
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Educated customers on features and benefits of banking products and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Educated customers on online banking and mobile banking applications.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
SUPERVISING AGENT
Karma Financial
02.2022 - 05.2022
- Serviced client changing insurance needs by selling life, health, and disability insurance
- Delivered client-focused solutions to create long-lasting relationships
- Generated new sales, retained existing members and grew book of business through multiple product offerings
- Developed a comprehensive understanding of the insurance industry and current regulations
- Organized workflow tasks to prevent downtime and production gaps
- Taught company procedures to new employees and increased progress by identifying areas of weakness
- Motivated employees to reach highest professional potential
- Monitored and evaluated fellow agents' performance.
- Hired, trained and prepared 10 agents to respond to customer complaints, inquiries, and handle any troubleshooting duties.
STOCK MANAGER
Twisted Oak Wine & Spirits
06.2019 - 02.2022
- Sorted pallets and containers and transported items to sales floor for stocking
- Communicated with suppliers to discuss shipment schedules and delivery dates
- Stored items in orderly and accessible manner in warehouses, tool rooms and supply areas
- Reviewed purchase orders to verify compliance with company policies on pricing and delivery dates
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Operated cash register and accurately processed payments, returns, and exchanges
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
Bachelors - Finance
Macomb Community College
Clinton Township06-2027
High School Diploma -
Eisenhower High School
Shelby Township, MI06-2021
Skills
- Customer Needs Assessments
- Promotions And Marketing Strategies
- Professional Relationships
- New Agent Training
- Building Relationships
- Client Service
- Sales proficiency
- Cash oversight
- Banking relationship management
- Branch operations
Certification
Life, Accident, and Health
Protecting Gods Children
Volunteer Experience
Director of Kepa x Haven - Middle School Youth Group - Holy Martyrs Chaldean Catholic Church
Youth Leader - Summer Camp - Holy Martyrs Chaldean Catholic Church
Volunteer - Remodeling - Holy Martyrs Chaldean Catholic Church
Helper - PB&J - PBJ Out Reach Detroit
References
References available upon request
Languages
Chaldean
Professional Working
Timeline
Associate Banker - ME
JPMorgan Chase
05.2023 - Current
SUPERVISING AGENT
Karma Financial
02.2022 - 05.2022
STOCK MANAGER
Twisted Oak Wine & Spirits
06.2019 - 02.2022
Life, Accident, and Health
Protecting Gods Children
Bachelors - Finance
Macomb Community College
High School Diploma -
Eisenhower High School
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