Pew Pin Tran
Yucca Valley,CA
Summary
Dynamic leader with extensive experience in the food service industry. Skilled in effective communication, problem-solving, and staff training. Committed to enhancing customer satisfaction and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Waitress
8 Star Cafe
Yucca Valley, California
01.2022 - 10.2025
- Delivered exceptional customer service in a fast-paced cafe environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Trained new staff on restaurant procedures and customer interaction standards.
- Assisted in menu planning by providing feedback on popular dishes and trends.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained cleanliness of dining room area including setting up tables, bussing dishes, wiping down surfaces.
- Provided friendly, efficient customer service to all patrons.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Business Owner
Pho 85
Yucca Valley
01.2015 - 08.2021
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented campaigns and promotions to help with developing goods and services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Established strong relationships with vendors to ensure quality products at competitive prices.
- Investigated new technologies that could improve efficiency within the organization.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Improved company's quality and productivity by streamlining systems and processes.
- Identified and recruited staff members, including managers and sales personnel.
Business Owner
Chen's Chinese Restaurant
Yucca Valley
01.2005 - 12.2014
- Developed and implemented staff training programs for service excellence.
- Crafted menu offerings based on customer preferences and seasonal ingredients.
- Maintained compliance with health and safety regulations in food preparation areas.
- Kept records for production, inventory, income, and expenses.
- Oversaw daily operations of the business and provided guidance when needed.
- Monitored cash flow to ensure proper budgeting of resources.
- Resolved conflicts between employees or customers in a timely manner.
Education
High School Diploma -
Sekolah Kampar
Malaysia 06-1982
Skills
- Customer service
- Menu knowledge
- Food safety compliance
- Order management
- Staff training
- Financial oversight
Languages
English
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Spanish
Elementary
Certification
Food Handlers Certification
Timeline
Senior Waitress
8 Star Cafe
01.2022 - 10.2025
Business Owner
Pho 85
01.2015 - 08.2021
Business Owner
Chen's Chinese Restaurant
01.2005 - 12.2014
High School Diploma -
Sekolah Kampar