Hi, I’m
Peyman Foroughi Namghi
Dallas,TX
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Driven Retail Manager with more than 8 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
11
years of professional experience
Work History
Metrocrest ResaleCarrollton, TX
Supervisor
08.2022 - 03.2023
Job overview
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Successfully avoided time delivery delays by carefully planning best routes.
TYLER'S DALLASDallas, TX
Processing Manager
11.2021 - 08.2022
Job overview
- Scheduled products, prepared items for sale and submitted samples for analysis to facilitate quality assurance process.
- Evaluated and assessed employee performance to meet production and data targets.
- Collaborated with director on process improvement initiatives to attain goals.
- Successfully managed team of 5 staff, providing assistance and answering questions.
- Reviewed order data to verify transactions and shipping dates.
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
OFFICE DEPOT - RETAILDallas, TX
Sales Advisor
09.2018 - 06.2022
Job overview
- Increased sales by 15% by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Collaborated with cross-functional teams to identify and address customer needs.
- Managed inventory storage in clean and organized fashion.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
FAMILY DOLLARDallas, TX
ASSISTANT MANAGER
11.2017 - 12.2021
Job overview
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored security to protect employees, customers and property.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
ROSS - RETAILDallas, TX
Area Supervisor
05.2016 - 10.2017
Job overview
- Mentored new sales associates to contribute to store's positive culture.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
WALMARTDallas, TX
Assistant Store Manager
10.2011 - 03.2016
Job overview
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Rotated merchandise and displays to feature new products and promotions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Created and maintained safe and secure work environments for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Assisted in recruiting, hiring and training of team members.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Brookhaven CollegeDallas, TX
No Degree from Web Design And Development
04.2024
Skills
- Driver Routing
- Leadership
- Department Organization
- Training and Development
- Inventory Control Processes
- Problem solving
- Beginner SQL
- Beginner EXCEL
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Supervisor
Metrocrest Resale
08.2022 - 03.2023
Processing Manager
TYLER'S DALLAS
11.2021 - 08.2022
Sales Advisor
OFFICE DEPOT - RETAIL
09.2018 - 06.2022
ASSISTANT MANAGER
FAMILY DOLLAR
11.2017 - 12.2021
Area Supervisor
ROSS - RETAIL
05.2016 - 10.2017
Assistant Store Manager
WALMART
10.2011 - 03.2016
Brookhaven College
No Degree from Web Design And Development
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