Peyton Back
Charleston,SC
Summary
Dynamic Import Customer Service Representative with a strong background as a former Division 1 athlete, demonstrating exceptional communication and creative problem-solving skills at Mediterranean Shipping Company. Proven ability to resolve complex customer issues efficiently while maintaining high satisfaction levels. Committed to collaboration and teamwork to enhance service delivery and drive operational success.
Overview
2
2
years of professional experience
Work History
Import Customer Service Representative
Mediterranean Shipping Co
Charleston, SC
05.2024 - Current
- Microsoft Dynamics "Champion" my 2nd month employed
- 1 of 10 employees chosen in an office of 500
- Employee of the Month my 4th month employed
- Sole ICS agent nationwide to work directly with Geneva on damaged container vessels
- Individually handled over 400 "MSC Antonia" cases over the span of 1 month
- Direct point of contact from CX/Geneva to CHS office users for software updates
- Trained all new hires in my department
- Was given high-level specialty cases directly from management within 5 months
- Sole agent handling dray-ins, placard TPI's, damaged container claims
- Gave multiple presentations to my department on system enhancements
- Implemented a plan directly to upper management to better communication in ICS
- Averaged 65 cases and 80 calls per day
Software Sales & Marketing Intern
Surgical Information Systems
Alpharetta, GA
01.2023 - 08.2023
- I attended ASCA and connected with a Norton neurosurgeon to also attend
- Assisted marketing with tradeshow preparation
- I interacted daily with the sales team.
- Covered 30 states for six sales reps
- Gathered reps' travel schedules to cold-call centers to create in-person meetings
Education
Bachelor of Arts - Business Administration
Bellarmine University
Louisville, KY05-2023
Skills
- Training and Development
- Communication
- Collaboration
- Creative Problem Solving
- People Skills
- Relationship Building
- Work Ethic
- Time Management
- Active Listening
- Multi-Task Management
Accomplishments
- Team Captain 2022-2023
- Division 1 ASUN All-Conference 2023
- Dynamics Champion second month employed
- Employee of the Month fourth month employed
Timeline
Import Customer Service Representative
Mediterranean Shipping Co
05.2024 - Current
Software Sales & Marketing Intern
Surgical Information Systems
01.2023 - 08.2023
Bachelor of Arts - Business Administration
Bellarmine University
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