Peyton Berrios
Virginia,Virginia
Summary
Highly organized Support Staff Member well versed in providing administrative and clerical support. Considered a valuable team player and hardworking professional. Resourceful and experienced worker offering expertise in customer service, travel coordination, and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Cavalier Golf And Yacht Club
1052 Cardinal Rd, Virginia Beach, VA 23451
06.2023 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
Host
Black Angus Steak House
1340 N Great Neck Rd Suite 1228, Virginia Beach, V
01.2023 - 06.2023
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Cashier
Panera Bread
733 First Colonial Rd, Virginia Beach, VA 23451
03.2022 - 07.2022
- Restocked and organized merchandise in front lanes.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
Education
MSAT - Exercise Science
Shenandoah University
Winchester, VA05.2028
High School Diploma -
Frank W. Cox High School
Virginia Beach, VA06.2023
Skills
- Ability to Lift 30 Pounds
- Team Leadership
- Compliance standards
- Hospitality best practices
- Cool Under Pressure
- Front-of-house display creation
- Cleanliness
- Cash Handling
- Service prioritization
Accomplishments
Varsity Cheerleading Competition Team 2020-2023
Varsity Sideline Cheerleading 2020-2023
Captain of Varsity Competition and Sideline Cheerleading 2022-2023
Certification
WISE Financial Literacy 2020
National Retail Federation Customer Service and Sales 2021-2022
DECA Marketing Club 2021-2022
Freshman Advisory Board 2019-2020
Timeline
Restaurant Waiter
Cavalier Golf And Yacht Club
06.2023 - Current
Host
Black Angus Steak House
01.2023 - 06.2023
Cashier
Panera Bread
03.2022 - 07.2022
MSAT - Exercise Science
Shenandoah University
High School Diploma -
Frank W. Cox High School