Hardworking student committed to learning and developing research skills. Detail-oriented with excellent observational, organizational and communication skills. Has experience collaborating with others and utilizing strong communication skills.
Overview
4
4
years of professional experience
Work History
Lead Hostess/Receptionist
Bishop's Post
05.2024 - 08.2024
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
Promoted a culture of teamwork by consistently supporting fellow employees during busy periods or when short-staffed.
Restaurant Hostess
Rosalita's Cantina
08.2022 - 08.2023
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Lifeguard/Private Swim Instructor
Unique Pool Management
05.2020 - 08.2021
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Observed weather and water conditions and alerted visitors to potential dangers and storms.
Created organized lesson plans and provided a comfortable learning environment for swimmers to aid in strengthening swimming skills.
Porter/ General Assistant / Hospitality • Part time at Bishop's Stortford College, CompassPorter/ General Assistant / Hospitality • Part time at Bishop's Stortford College, Compass