Peyton Dudley
Houston,TX
Summary
Dynamic professional with a proven track record at DSV Air & Sea and Texas Roadhouse, excelling in high-volume shipment management and team leadership. Expert in utilizing industry software and developing training programs, I've significantly enhanced operational efficiency and employee performance. Skilled in fostering teamwork and executing strategic plans, I bring a blend of hard and soft skills to drive success.
Overview
14
14
years of professional experience
Work History
Freight Forwarder
DSV Air & Sea
11.2022 - Current
- Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
- Utilized advanced industry software tools to manage shipment scheduling, tracking, and overall workflow efficiently while minimizing the risk of errors or missed deadlines.
- Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
- Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
Service Manager
Texas Roadhouse
05.2019 - 11.2022
- Ran positive, team-oriented, shifts for both the dining room and the kitchen.
- Maintained team productivity and quality of service by establishing and maintaining clear standards.
- Developed both hourly and salary employees from my location and others.
- Implemented and executed successful systems for managers throughout my entire market for hiring, upselling, and training.
- Assisted in opening new locations by coaching both managers and an entirely new staff.
- Proficient in scheduling, ordering, and inventory for both the dining room and kitchen.
Server, Training Coordinator, Key Manager
Texas Roadhouse
06.2011 - 11.2022
- Focused on customer service and guest satisfaction.
- Trained and cross-trained others in all hourly positions while developing new training systems.
- Created online study programs for salary managers in training for all Texas Roadhouse locations.
Education
Biology/ Pre-Medicine
Northwestern State University of Louisiana
Natchitoches, LASkills
- Developing Others
- Implementing/ Enforcing Training Programs and Standards
- Coaching and Counseling
- Staying Positive and Encouraging Teamwork
- Scheduling, Inventory, and Ordering
Timeline
Freight Forwarder
DSV Air & Sea
11.2022 - Current
Service Manager
Texas Roadhouse
05.2019 - 11.2022
Server, Training Coordinator, Key Manager
Texas Roadhouse
06.2011 - 11.2022
Biology/ Pre-Medicine
Northwestern State University of Louisiana
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