Peyton Hoffmann
Stillwater,OK
Summary
Motivated Shift Lead, enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Lots of retail experience with both POS and sales as well as management. Resourceful in balancing customer, company and employee needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
Ace Hardware
Bridgeport, TX
11.2021 - Current
- Resolved customer complaints and reported issues to senior management.
- Educated customers about offerings, promotions and pricing to boost sales.
- Completed opening and closing duties to facilitate business operations.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Taught staff upselling techniques to meet revenue targets.
- Delegated tasks to employees and monitored activities and task completion.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Conducted regular inventory checks to maintain accurate stock levels.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Coached and trained employees and managed daily work assignments to enhance operations.
Animal Shelter Volunteer
Stillwater Animal Welfare
Stillwater, OK
08.2023 - Current
- Walked animals in assigned area to complete daily enrichment.
- Taught animals sit, stay and other basic commands.
- Socialized animals to prepare for adoption.
- Played with dogs and cats to maintain socialization and reduce stress.
Education
Bachelor of Arts - Psychology
Oklahoma State University
Stillwater, OK05-2027
High School Diploma -
Ponder High School
Ponder, TX05-2023
Skills
- Schedule Management
- Customer Service
- Inventory Management
- Problem-Solving
- Customer Communication
- Critical Thinking
- Team Supervision
- Issue Resolution
- Shift Paperwork Completion
Certification
- Elanco Fundamentals of Animal Science; April 28, 2023
References
References available upon request.
Timeline
Animal Shelter Volunteer
Stillwater Animal Welfare
08.2023 - Current
Shift Lead
Ace Hardware
11.2021 - Current
Bachelor of Arts - Psychology
Oklahoma State University
High School Diploma -
Ponder High School
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