Shelby Gorman
Hilliard,FL
Summary
Highly organized, motivated work well in fast paced environment. Good communicator and planner with strong judgment and critical thinking abilities. Computer skills, Phone skills, people skills, team oriented.
Overview
10
10
years of professional experience
Work History
Shift Lead
Walgreens
Callahan, FL
02.2025 - Current
- Completed opening and closing duties to facilitate business operations.
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints and reported issues to senior management.
- Updated and maintained databases with current information.
Babysitter
Janice Swigart
Callahan, Florida
08.2017 - 09.2019
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills
- Offered top-notch care to 3 children at once, ranging in age from 1 to 14
- Maintained effective schedule balance between rest periods, active play and instruction
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Provided appealing, nutritious meals and dedicated special attention to food allergy concerns
- Maintained safe environments at all times
Customer Service Representative
First Coast No More Homeless Pets
Jacksonville, FL, Florida
09.2016 - 07.2017
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided primary customer support to internal and external customers in fast-paced environment
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes
Education
Phlebotomist
Penn Foster Career School
Scranton, PA 03.2026 - 05.2026
High School Diploma -
Penn Foster Career School
04-2020
Skills
- Managing routines
- Administering medicines
- Monitoring screen time
- First Aid and CPR certified
- Friendly personality
- Dependability
- Child supervision
- Maintaining safe environment
- Following directions
- Time management
- Early childhood education
- Computer proficient
- Good listening skills
- Data entry
- Team leadership
- Accuracy and attention to detail
- Quick learner
- Routine management
- Attention to detail
- Multitasking and organization
- Creative problem solving
- Schedule management
- Positive reinforcement
- Positive and professional
- Clear communication
- Follows directions
Timeline
Phlebotomist
Penn Foster Career School
03.2026 - 05.2026
Shift Lead
Walgreens
02.2025 - Current
Babysitter
Janice Swigart
08.2017 - 09.2019
Customer Service Representative
First Coast No More Homeless Pets
09.2016 - 07.2017
High School Diploma -
Penn Foster Career School