Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Peyton Kroeger

Amelia,OH

Summary

Results-driven IT Technician with extensive expertise in hardware and software troubleshooting. Experienced in overseeing the management of over 7,000+ devices at Cincinnati Children's Hospital Locations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

~BREAK FIX TECHNICIAN~

Encore Technologies
Cincinnati, OH
05.2023 - Current
  • Diagnosing and Troubleshooting: Identify and resolve hardware and software issues in devices across all Cincinnati Children's outpatient locations, including desktops, laptops, printers, and networking devices.
  • Repair and Replacement: Repair malfunctioning devices, replace faulty components, and swap out hardware as necessary to restore functionality.
  • System Testing: Conduct thorough testing of repaired systems to ensure functionality and reliability before returning them to clients.
  • Customer Support: Provide exceptional customer service by communicating technical issues and solutions in clear, non-technical terms to clients.
  • Time Management: Prioritize and manage a ServiceNow queue along with scheduling repairs with all on-site or out-patient Cincinnati Children's Hospital users.
  • Inventory Management: Manage an extensive inventory of 7,000+ devices across the U.S.
  • Collaboration: Work closely with on-site IT support teams and vendors to resolve complex issues, escalate when necessary, and ensure client systems are fully operational.
  • System Upgrades: Upgrade hardware and software for clients, including installations of new operating systems, software packages, and network configurations.

~MOBILE DEVICE MANAGEMENT~

Encore Technologies
Cincinnati, OH
05.2022 - 05.2023
  • Mobile Device Enrollment and Configuration: Wiped, updated, and prepared clinical smartphones hospital-wide.
  • Projects: Prepared for the Cincinnati Children's Hospital-wide "2022 Clinical Smartphone Refresh" of (10,000 devices).
  • Ticket Management: Oversaw the full ServiceNow ticket queue for the MDM support team.
  • Applications: Worked daily within Jamf software, configuring and imaging all mobile devices.
  • Reporting and Documentation: Contacted users regarding all clinical smartphone issues and Voalte application access.
  • Prepared and Updated: iPads hospital-wide for the Epic application and the Cincinnati Children's Welcome Center.
  • Time Management: Scheduled trips to the main hospital for device meetings and pickups.

~REFRESH ANALYST~

EDE Solutions
Cincinnati, OH
06.2021 - 05.2022
  • System Upgrades & Refreshes: Performed hardware and software upgrades on a variety of systems, ensuring they are up to date and meet current operational requirements.
  • Configuration & Installation: Installed, configured, and optimized operating systems, applications, and system components in both individual and corporate environments.
  • System Imaging & Deployment: Used imaging tools to deploy standardized system configurations across a fleet of devices, ensuring consistency and efficiency in large-scale refresh projects.
  • Data Backup & Recovery: Ensured that users data is securely backed up before performing refresh procedures, and restored it as necessary to avoid data loss during upgrades.
  • Client Communication and Support: Interacted with clients to explain the refresh process, answer any questions, and provide recommendations for upgrades.

Education

High School Diploma -

New Richmond High School
New Richmond, OH
05-2016

Some College (No Degree) - Sound And Music Production

Valencia College
Orlando, FL

Some College (No Degree) - IT Media Informatics

Northern Kentucky University
Newport, KY

Skills

  • Hardware & Software Troubleshooting
  • System Installation & Configuration
  • Active Directory Management
  • Mobile Device Management
  • ServiceNow management
  • Time Management
  • Organization

Certification

  • DELL TECHNOLOGIES PROVEN PROFESSIONAL - CERTIFICATION
  • HP ACCREDITED INTEGRATION SPECIALIST (AIS) - CERTIFICATION

Timeline

~BREAK FIX TECHNICIAN~

Encore Technologies
05.2023 - Current

~MOBILE DEVICE MANAGEMENT~

Encore Technologies
05.2022 - 05.2023

~REFRESH ANALYST~

EDE Solutions
06.2021 - 05.2022

High School Diploma -

New Richmond High School

Some College (No Degree) - Sound And Music Production

Valencia College

Some College (No Degree) - IT Media Informatics

Northern Kentucky University

Similar Profiles

CREATE PROFILE
Peyton Kroeger