Peyton McDonald
Middletown,OH
Summary
Dynamic and dedicated professional with a strong work ethic and integrity, experienced in customer relations and cash handling at Thorntons Gas Station. Proven ability to enhance team performance through effective coaching and collaboration, while consistently achieving high customer satisfaction. Committed to maintaining a positive environment and delivering exceptional service.
Overview
2026
2026
years of professional experience
Work History
Cashier
Walmart
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Team Lead
Thorntons Gas Station
Fairfield, OH
01.2025 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Guest Service Representative
Thorntons Gas Station
Fairfield, OH
12.2023 - 01.2025
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Education
High School Diploma - General Studies
Lawrenceburg High School
Lawrenceburg, IN06.2021
Skills
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Cash handling and management
- Customer relations
Timeline
Team Lead
Thorntons Gas Station
01.2025 - Current
Guest Service Representative
Thorntons Gas Station
12.2023 - 01.2025
Cashier
Walmart
High School Diploma - General Studies
Lawrenceburg High School