Peyton Browning

..Managed daily operations of companion animal care department.

• Trained staff on proper animal handling and care techniques.
• Implemented policies and procedures to uphold high standards of animal care, contributing to improved animal welfare.
• Reviewed and updated care protocols to enhance animal welfare practices.
• Oversaw inventory of pet supplies, ensuring availability to meet customer needs.
• Developed relationships with local veterinarians to provide quality healthcare services to companion animals.
• Fostered customer relationships through personalized service and support.
• Resolved customer complaints with prompt and professional service, enhancing customer satisfaction.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Delegated work to staff, setting priorities and goals.
• Escorted animals to veterinary appointments to ensure timely care.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Responded to emails and phone calls promptly to address customer needs.
• Participated in store visits to enhance product knowledge and job performance.
• Executed closing responsibilities, which included cash management and securing deposits for the bank.

• Trained new employees on procedures, customer service, and sales techniques to enhance team effectiveness
• Diagnosed and addressed pet health issues
• Transport sick or injured pets to vet
• Ensure a safe environment for associates, pets, and pet parents
• Oversee store standards
• Assist in opening and closing
• Ensured compliance with brand policies and safety standards, fostering a secure environment for associates and customers
• Ship from store orders
• Processed buy online, pick up in store orders, streamlining customer experience and operational efficiency
• Build displays
• Reset departments
• Provided essential care for pets, ensuring their health and comfort
• Secure and handle store funds

• Reduced transaction errors, ensuring accuracy in cash handling.
• Provided quick, reliable calculations of till discrepancies.
• Completed sales on a Point Of Sale system
• Sold age-restricted products to qualified customers, ensuring compliance with regulations.
• Guided customers in product selection, enhancing satisfaction and meeting individual needs.
• Assisted on sales floor to maintain service standards
• Trained new hires in store procedures.
• Checking for outdated and rotating product

• Operated cash register for customer transactions
• Ran coupons through register
• Welcomed customers to create a friendly atmosphere
• Counted products to ensure inventory accuracy
• Conducted cash drops to maintain secure cash handling
• End of day procedures and changing out drawers
• Monitored areas to identify and address security and safety issues
• Checking in vendors