Scarlett Daniel
Russia,OH
Summary
Goal oriented manager with skills in retail, banking, and loans. Over 15 years of customer service experience and conflict resolution. Professional, punctual and positive. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Companion Animal Supervisor
Petco
Troy, OH
05.2023 - Current
- Managed daily operations of companion animal care.
- Provided daily care for companion animals, including feeding, grooming and administering medications.
- Evaluated health of animals and coordinated care plans for treatment of any injured or sick animals with our veterinarians and animal care team.
- Supervised staff to ensure cleanliness and organization in animal habitats, enhancing animal welfare.
- Implemented health and safety protocols for companion animals, ensuring compliance and promoting safe practices in-store.
- Facilitated training for new team members on animal handling techniques.
- Educated customers on animal care needs and proper handling techniques for new companion animals, fostering responsible pet ownership.
- Oversaw staff members handling various responsibilities in companion animal care.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Handled management duties of store operations including but not limited to; cash drawers, banking, task assignments, sales numbers, sales growth planning, maintenance scheduling, inventory receiving, stocking inventory, shrink/loss reduction planning and implementation, etc.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
- Provided customer service and sales assistance to meet customer needs.
- Coordinating product demos and promotional events.
- Attended Zoom meetings and training sessions to stay informed about new products and company initiatives.
- Resolved customer complaints promptly and professionally.
- Animal care management
Assistant Manager
Check into Cash
Fort Collins, Colorado
08.2008 - 06.2009
- Handled customer service inquiries and complaints efficiently to improve satisfaction.
- Resolved customer inquiries promptly and professionally.
- Supported daily operations and enhanced customer service at cash loan center.
- Processed customer transactions and maintained accurate records.
- Maintained compliance with regulatory requirements in cash handling.
- Trained new employees on company policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Partnered with management to develop strategic plans that aligned with business goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Accounts Manager
Professional Finance Company
Greeley, Colorado
04.2007 - 06.2008
- Managed the accounts payable and receivable processes ensuring timely payments of invoices.
- Set payment plans for current patient accounts receivable.
- Set payment plans for current patient accounts receivable.
- Acted as main point of contact in matters relating to client concerns and needs.
Education
Associate of Applied Science - Medical Specialties
College America
Fort Collins, CO 05.2003 - 06.2005
Some College (No Degree) - Business Administration And Management
LCCC
Cheyenne , WYSkills
- Excellent communication
- Customer relationship management
- Problem-solving abilities
- Cash handling processes
- Budgeting and financial management
- Adaptability and flexibility
- Task prioritization
- Time management
Affiliations
- Intense bookworm reading a large variety of subjects and averaging 50+ books annually.
- Traveling regularly in my spare time to experience new places, different cultures and architecture.
- Animals are my passion. I have numerous pets and help several animal advocacy groups.
References
References available upon request.
Timeline
Companion Animal Supervisor
Petco
05.2023 - Current
Assistant Manager
Check into Cash
08.2008 - 06.2009
Accounts Manager
Professional Finance Company
04.2007 - 06.2008
Associate of Applied Science - Medical Specialties
College America
05.2003 - 06.2005
Some College (No Degree) - Business Administration And Management
LCCC