Peyton Patterson
Lancaster,TX
Summary
Customer Service Professional with 5+ years of experience in providing excellent customer support. Skilled in handling customer inquiries, resolving issues, and maintaining customer satisfaction. Proficient in using CRM software and adept at multitasking in a fast paced environment. Strong communication and problem-solving skills with a commitment to delivering exceptional service. Skilled in using remote work tools and technology to maximize productivity and efficiency. Highly organized and self-motivated with a track record of meeting deadlines and exceeding expectations in a remote work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shipper/Packer
DLH Corp
04.2022 - Current
- Company Overview
- Fulfills orders for medications placed by hospitals, clinics, or other pharmacies
- Retrieves medications from inventory based on order details
- Packs medications in secure and compliant packaging, adhering to shipping regulations for temperature control and hazardous materials (if applicable)
- Prepares shipping documents and ensures proper labeling
- Works in a fast-paced environment with an emphasis on accuracy and efficiency
Overnight Stocker
Walmart
12.2021 - 02.2022
- Responsible for keeping the shelves filled with merchandise throughout the night, when the store is closed to customers
- Unload boxes from deliveries, unpack them, and place the items on the designated shelves according to store layouts
- Check stock levels and ensure there's enough product on the shelves to meet customer demand
- Use equipment like pallet jacks to move heavy pallets of merchandise
- Tidy up aisles, arrange shelves for better product presentation, and ensure proper signage is in place
Order Picker
Walmart
01.2021 - 12.2021
- Accurately picking and packing customer orders based on the provided list
- Operating a handheld scanner to locate items in the warehouse and confirm order accuracy
- Organizing and staging picked items for shipment or delivery
- Following safety protocols and guidelines to ensure a safe working environment
- Collaborating with team members to meet daily order fulfillment targets and deadlines
- Maintaining a clean and organized work area and assisting with inventory management tasks as needed
Remote customer service representative
Aegis Communications
02.2020 - 10.2020
- Company Overview
- Fulfills orders for medications placed by hospitals, clinics, or other pharmacies
- Retrieves medications from inventory based on order details
- Packs medications in secure and compliant packaging, adhering to shipping regulations for temperature control and hazardous materials (if applicable)
- Prepares shipping documents and ensures proper labeling
- Works in a fast-paced environment with an emphasis on accuracy and efficiency
Education
Bachelor - Business Management & Accounting
Dallas College
Dallas, TX05.2025
High School Diploma -
Lancaster High school
Lancaster01.2020
Skills
- Shipping coordination
- Record preparation
- International shipping
- Document drafting
- Reliability
- Computer Literacy
- Professionalism
Certification
- Texas Beef Quality Assurance - Complete
- EverFi Prescription Drug Safety Class - Complete
- FEMA is 700.b Introduction to National Incident Management - Complete
- Microsoft Certification - Complete
Timeline
Shipper/Packer
DLH Corp
04.2022 - Current
Overnight Stocker
Walmart
12.2021 - 02.2022
Order Picker
Walmart
01.2021 - 12.2021
Remote customer service representative
Aegis Communications
02.2020 - 10.2020
High School Diploma -
Lancaster High school
Bachelor - Business Management & Accounting
Dallas College