Peyton Sams
Indianapolis
Summary
I would consider myself a dynamic operations manager with a proven track record at Amazon and UPS, excelling in performance monitoring and employee development. Expert in implementing SOPs that enhanced safety and productivity metrics. Skilled in operational planning and root-cause analysis, driving continuous improvement in high-volume environments. Committed to optimizing workflows and delivering exceptional results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Amazon
11.2021 - Current
- Led a team of associates in a high-volume, fast-paced sortation center to meet daily operational goals.
- Oversaw performance, attendance, and development of front-line associates through coaching, mentoring, and disciplinary actions.
- Implemented standard operating procedures (SOPs) to improve safety, quality, and productivity metrics.
- Collaborated with cross-functional teams including HR, IT, Engineering, and Transportation to resolve operational bottlenecks.
- Used tools like Amazon AFT, Excel, SQL, and internal reporting dashboards for data analysis and planning. Along with WMS (Warehouse Management Systems).
- Managed daily operations including inbound, outbound, stow, and pick departments to ensure timely and accurate order fulfillment.
Supervisor
UPS
03.2020 - 11.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Oversaw and input all associate clock in/out times to ensure that all associates received proper pay and met/escalated all other associate HR related issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Certificate - Software Development Engineering
Southern New Hampshire University's Kenzie Academy
Hooksett, NH09-2023
Skills
- Safety oversight
- Performance monitoring
- Quality assurance
- Operations management
- Operational planning
- Workflow optimization
- Delegation
- Root-cause analysis
- Process optimization
- Employee development
- Incident reporting
- Compliance management
Certification
- [UPS Management Training Certificate], [UPS] - [July 2020- Mid August 2020]
- [Amazon Leadership Training], [Amazon] - [October 2023- November 2023]
Timeline
Operations Supervisor
Amazon
11.2021 - Current
Supervisor
UPS
03.2020 - 11.2021
Certificate - Software Development Engineering
Southern New Hampshire University's Kenzie Academy