Peyton Soto
Pasadena
Summary
Customer-focused professional with over a year of experience in a Customer Experience Manager role, leading daily operations and creating positive in-store experiences. Skilled in team leadership, conflict resolution, and problem-solving in fast-paced retail environments. Known for strong communication, adaptability, and a results-driven approach to customer satisfaction and store performance.
Overview
4
4
years of professional experience
Work History
Customer Experience Manager
Michaels Craft Store
Houston
02.2025 - Current
- Led daily store operations while maintaining high standards of customer service
- Managed customer feedback initiatives to improve satisfaction and service quality
- Resolved escalated customer concerns efficiently, ensuring positive outcomes
- Supported and guided team members to promote strong communication and teamwork
- Delegated tasks and assisted in solving complex operational issues
Seasonal Team Member
Michaels Craft Store
Houston
11.2024 - 02.2025
- Assisted customers with product selection and provided knowledgeable recommendations
- Maintained organized and visually appealing merchandise displays
- Handled transactions accurately using POS systems
- Supported inventory management and restocking during high-volume periods
Assistant Cheer Coach
CA CheerSport Academy
Sour Lake
03.2022 - 07.2023
- Instructed athletes on proper cheer techniques and routines
- Coached tumbling sessions focusing on skill development and safety
- Fostered a positive and supportive team environment
Tea Barista
Baston Prairie Nutrition
Batson
02.2022 - 11.2022
- Delivered excellent customer service in a fast-paced environment
- Prepared beverages according to recipes while maintaining quality standards
- Operated cash register and handled transactions accurately
Education
Associate of Applied Science - Natural Sciences
San Jacinto College District
Pasadena, TXHigh School Diploma -
West Hardin High School
Saratoga, TXSkills
- Leadership
- Customer Service
- Conflict Resolution
- Problem-Solving
- Multitasking
- Organization
- Adaptability
- Decision-Making
- Staff Management
- Public Speaking
Timeline
Customer Experience Manager
Michaels Craft Store
02.2025 - Current
Seasonal Team Member
Michaels Craft Store
11.2024 - 02.2025
Assistant Cheer Coach
CA CheerSport Academy
03.2022 - 07.2023
Tea Barista
Baston Prairie Nutrition
02.2022 - 11.2022
Associate of Applied Science - Natural Sciences
San Jacinto College District
High School Diploma -
West Hardin High School