Peyton Thamm
Dayton
Summary
Dynamic Assistant General Manager skilled in team leadership and customer relationship management. Proven ability to enhance customer experiences and drive marketing initiatives, resulting in increased satisfaction and brand visibility.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Toasted Yolk Cafe
05.2025 - Current
- Collaborated with management to implement staff training programs and improve team performance.
- Supported inventory management by tracking supplies and placing orders as needed.
- Handled customer inquiries and resolved issues to enhance guest experience.
- Coordinated scheduling to optimize staffing levels during peak service times.
- Monitored food safety and sanitation practices to maintain compliance with health regulations.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
General Manager
Jeremiah's Italian Ice
05.2025 - Current
- Managed daily operations to enhance customer service and product quality.
- Developed marketing strategies to increase brand visibility and sales growth.
- Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
- Analyzed sales data to identify trends and inform business decisions.
- Coordinated community events to strengthen customer relationships and brand loyalty.
- Fostered a positive workplace culture through effective communication and leadership practices.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
In Store Shopper
HEB Grocery Store
01.2023 - 05.2025
- Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
- Maintained organized merchandise displays, enhancing store appearance and customer accessibility.
- Operated point-of-sale systems efficiently, processing transactions accurately for customer satisfaction.
- Collaborated with team members to streamline inventory restocking processes, improving overall workflow efficiency.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Demonstrated speed and accuracy in order item selection.
- Conducted price checks for customers, establishing trust and enhancing their overall experience.
Education
High School Diploma -
Dayton High School
Dayton, TX05-2025
Skills
- Team leadership expertise
- Employee relations
- Customer relationship management (CRM)
- Business development
- Sales techniques
- Strategic planning skill
- Sales forecasting
- Customer retention
- Workflow coordination
- Marketing initiatives
- Business operations
- Team leadership strength
- Teamwork and collaboration
- Customer service
Timeline
Assistant General Manager
Toasted Yolk Cafe
05.2025 - Current
General Manager
Jeremiah's Italian Ice
05.2025 - Current
In Store Shopper
HEB Grocery Store
01.2023 - 05.2025
High School Diploma -
Dayton High School