Peyton Turek
Chicago,IL
Summary
Adaptable professional with a strong background in customer engagement, service recovery, and team support. Recognized for empathy, flexibility, and clear communication. Supported repeat business, improved organization, and maintained accuracy under pressure.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
IKEA
Schaumburg, Illinois
03.2024 - Current
- Resolved customer complaints quickly through courteous service and clear communication.
- Explained product details, promotions, and return policies in simple terms for diverse customers to support purchase decisions.
- Answered phone inquiries and managed face-to-face service requests while maintaining accuracy and composure in a fast-paced environment.
- Followed health, safety, and store procedures while supporting team efforts to keep the space clean, organized, and safe for visitors and staff.
Sales Associate
Seaside Design
Dennis, Massachusetts
05.2019 - 01.2023
- Guided the owner and staff on active client management, enhancing communication for better client relationships.
- Developed client retention plan for designer that strengthened repeat business and improved customer loyalty.
- Implemented client database to organize customer preferences and purchase history, improving accessibility and accuracy.
Manager
The Brewster Store
Brewster, MA
05.2006 - 05.2019
- Successfully led a team of 25 employees to achieve record-breaking sales, setting the highest sales increase in the location's history.
- Authored and implemented a comprehensive store handbook outlining policies, procedures, and employee expectations, enhancing productivity, efficiency, and customer satisfaction.
- Analyzed market trends to identify emerging opportunities that increased sales and improved customer experience.
Education
Mental Health Technician
William Rainey Harper College
Palatine, IL10-2026
Skills
- Customer engagement
- Client management
- Effective communication
- Empathy and active listening
- Collaborative teamwork
- Resolution of conflicts
- Dependable and approachable demeanor
- Consistent reliability
- Flexibility and adaptability
- Ability to perform under pressure
- Stamina for physical tasks
- Strong interpersonal skills
Timeline
Customer Service Representative
IKEA
03.2024 - Current
Sales Associate
Seaside Design
05.2019 - 01.2023
Manager
The Brewster Store
05.2006 - 05.2019
Mental Health Technician
William Rainey Harper College