Peyton Willett
Frederick,MD
Summary
Accomplished analyst and legal technician at State Farm, adept in SQL databases and AGILE methodology, with a proven track record in enhancing customer retention strategies by 30%. Expert in legal research and customer relations, I excel in transforming data into actionable insights and driving significant operational improvements.
Overview
5
5
years of professional experience
Work History
Central Coordination Group Analyst
State Farm
03.2024 - 09.2024
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
Legal Technician
State Farm
11.2022 - 03.2024
- Maintained litigation docket and calendars for four attorneys, noting deadlines for responsive pleadings, motions and other important deadlines.
- Assisted litigation attorneys with research, depositions, trial preparation, discovery and document drafts for court submittal.
- Created interrogatory documents and requests for admissions, document productions, examinations and inspections.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
Retention Specialist I
State Farm
07.2019 - 11.2022
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Evaluated current customer retention strategies and recommended improvements.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
Education
Bachelor of Science - History
Illinois State University
Normal, IL05.2019
Associate of Arts - History
Illinois Central College
East Peoria, IL01.2016
Skills
- Issue Identification
- Information Gathering
- Trend forecasting
- SQL and Databases
- MS Excel
- AGILE Methodology
- Customer Relations
- Customer Retention Strategies
- Data review
- Procedure Compliance
- Legal Analysis
- Legal Research
Timeline
Central Coordination Group Analyst
State Farm
03.2024 - 09.2024
Legal Technician
State Farm
11.2022 - 03.2024
Retention Specialist I
State Farm
07.2019 - 11.2022
Bachelor of Science - History
Illinois State University
Associate of Arts - History
Illinois Central College
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