Pha-Terrell Haley
O'Fallon,MO
Summary
Experienced with behavior analysis, focusing on individualized intervention plans to improve clients' social and communication skills. Utilizes positive reinforcement and behavior tracking to support goal achievement. Strong understanding of data collection and analysis to refine intervention strategies.
Overview
9
9
years of professional experience
Work History
Behavior Technician
AB Spectrum
09.2022 - 09.2024
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Residential Counselor
GLOM
10.2017 - 05.2022
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
Lead Customer Services Representative
Circle K
12.2015 - 04.2019
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
Education
Associates of Science - Business Administration
Virginia College
Spartanburg, SC06.2016
Skills
- Data Collection
- Documentation skills
- Autism Spectrum Disorder Knowledge
- Skill Development
- Behavioral Management
Timeline
Behavior Technician
AB Spectrum
09.2022 - 09.2024
Residential Counselor
GLOM
10.2017 - 05.2022
Lead Customer Services Representative
Circle K
12.2015 - 04.2019
Associates of Science - Business Administration
Virginia College
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