Phaedra Green
Cleveland,TX
Summary
Experienced caregiver skilled in time management, problem-solving, and providing personalized care. Known for strong ethics and effective communication, ensuring comfort and safety for clients. Ready to leverage expertise to make a positive impact in client care.
Also, Knowledgeable Correctional Officer IV with solid background managing inmate populations and maintaining security protocols. Demonstrated ability to handle high-pressure situations and resolve conflicts efficiently. Proven skills in communication and teamwork, consistently ensuring safe environment for staff and inmates.
Overview
14
14
years of professional experience
Work History
Caregiver
Friendship Care Group
03.2023 - Current
- Assisted clients with personal hygiene, medication management, and mobility support.
- Collaborated with healthcare professionals to implement customized care plans for individual needs.
- Monitored client health indicators, reporting changes to nursing staff promptly.
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Caregiver
Winners Healthcare
03.2022 - Current
- Maintained accurate documentation of client progress and care delivered throughout shifts.
- Developed engaging activities to enhance social interaction and mental stimulation for clients.
- Assisted with daily living activities, ensuring comfort and safety for clients.
- Provided compassionate care and support to elderly clients, enhancing quality of life.
- Monitored health conditions, reporting changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with families and medical staff.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Correctional Officer IV
Texas Department Of Criminal Justice
11.2022 - 05.2023
- Enforced facility rules and regulations to maintain safety and security.
- Conducted regular inspections of inmate living areas to identify potential hazards.
- Monitored inmate behavior and reported any incidents or violations promptly.
- Assisted in crisis intervention by de-escalating conflicts among inmates effectively.
- Trained new correctional officers on protocols, procedures, and best practices.
- Developed and maintained accurate reports on inmate activities and behavior trends.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
House Supervisor
Wings of Love
05.2017 - 03.2023
- Supervised daily operations to ensure compliance with safety and regulatory standards.
- Managed staffing schedules, optimizing resource allocation for efficient service delivery.
- Developed training programs for new staff, enhancing team knowledge and performance.
- Coordinated interdisciplinary team meetings to improve communication and collaboration among departments.
- Managed scheduling and staffing to optimize workflow during peak hours.
- Coordinated special events, ensuring seamless execution and alignment with client expectations.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Performed cash handling activities and secured nightly bank deposits.
- Monitored daily cash handling procedures to reduce discrepancies while maintaining accurate financial records for the establishment.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
- Conducted regular team meetings to discuss performance metrics and improvement strategies.
- Trained and mentored staff on customer service best practices and operational procedures.
House Supervisor
Golden Girls Private Care
01.2012 - 06.2015
- Implemented quality assurance protocols, resulting in improved patient care outcomes.
- Implemented quality improvement initiatives to elevate patient safety standards.
- Assisted clients with mobility, personal hygiene, and daily living tasks efficiently.
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Improved patient health outcomes through diligent monitoring and timely intervention.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Ensured timely reporting of changes in patient condition to supervising nurses or physicians for immediate intervention.
Education
Associate of Science - Criminal Justice
Houston Community College
Houston, TX12-2022
High School Diploma -
Jack Yates High School
Houston, TX06-1996
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Strong ethics
- Verbal and written communication skills
Timeline
Caregiver
Friendship Care Group
03.2023 - Current
Correctional Officer IV
Texas Department Of Criminal Justice
11.2022 - 05.2023
Caregiver
Winners Healthcare
03.2022 - Current
House Supervisor
Wings of Love
05.2017 - 03.2023
House Supervisor
Golden Girls Private Care
01.2012 - 06.2015
Associate of Science - Criminal Justice
Houston Community College
High School Diploma -
Jack Yates High School