Phaedra Horton
WHITE LAKE,MI
Summary
Experienced driver seeking a position to utilize developed skills in providing a safe and comfortable experience for all customers. Keen eye for the big picture, trained to deliver excellent customer service, prevent emergencies, and ensure each passenger feels valued. Skilled communicator and team player, successfully assisted customers in various situations while maintaining composure and efficiency under pressure. Confident that skills, combined with friendly personality, make an ideal candidate.
Overview
17
17
years of professional experience
Work History
Instructor
All Star Driver Education
06.2024 - Current
- Increased educational expertise and knowledge by participating in instructor-oriented workshops
- Created a safe learning environment for students
- Maintained a working knowledge of DOT regulations and all traffic laws
- Collaborated with teammates to ensure all students received all evaluations in the correct amount of time
Flight Attendant
Spirit Airlines
04.2021 - 10.2021
- Ensure safety of guest and complete pre-trip inspections of safety equipment
- Provide excellent customer service with a heart and refill service carts
- Listen attentively and follow directions in emergency situations
- Provide comfort and reassure guest during any type of uncomfortable situation
Delivery Driver
Shipt / Instacart / DoorDash
12.2017 - 04.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely while abiding by DOT regulations and traffic laws.
- Provided the best customer service possible for all of my customers.
Customer Service Representative
Teletech
07.2020 - 11.2020
- Provide exceptional customer service while utilizing brand appropriate wording
- Empathize with and prioritize customer needs while upholding company values
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Bus Operator
Liberty University/ Lynx
01.2013 - 08.2014
- Complete pre-trip inspection of vehicle and emergency equipment
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
Truck Driver
TWH Trucking
08.2008 - 12.2012
- Transport and deliver goods for customers safely and on-time
- Follow all safety policies and procedures while maintaining a working knowledge of all DOT guidelines
- Perform daily vehicle and emergency equipment inspections
- Respond quickly to hazards and emergencies and adapt to weather conditions and route changes
- Work with teammates across several departments to exceed service delivery goals
Education
High School Diploma -
Colonial High School
Orlando, FL06.1987
Class A CDL -
Central Virginia Community College
South Boston, VA07.2008
Nail Technician License -
Great Lengths Nail Academy
Madison Heights, VA06.2012
Real Estate License -
Real Estate Express
White Lake, MI2021
Skills
- Strong communication skills
- Customer service
- Attention to detail
- Safety focused
- Vehicle inspection
- Positive attitude
- Teamwork and collaboration
- Active listening
- Critical thinking
Education Achievements
- Real Estate Express Real Estate License
- Great Lengths Nail Academy Nail Technician License
- Central Virginia Community College Class A CDL
- Colonial High School Diploma
- International Library of Poetry Editor’s Choice Award Winner
Timeline
Instructor
All Star Driver Education
06.2024 - Current
Flight Attendant
Spirit Airlines
04.2021 - 10.2021
Customer Service Representative
Teletech
07.2020 - 11.2020
Delivery Driver
Shipt / Instacart / DoorDash
12.2017 - 04.2021
Bus Operator
Liberty University/ Lynx
01.2013 - 08.2014
Truck Driver
TWH Trucking
08.2008 - 12.2012
High School Diploma -
Colonial High School
Class A CDL -
Central Virginia Community College
Nail Technician License -
Great Lengths Nail Academy
Real Estate License -
Real Estate Express
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