Summary
Overview
Work History
Education
Skills
Timeline
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Phaedra Wilcox

Fairburn,GA

Summary

Compassionate caregiver with extensive experience at Home Helpers of Georgia & Alabama, skilled in elderly care and incident reporting. Proven ability to enhance patient independence and satisfaction through effective communication and problem-solving. Committed to maintaining high standards of care while fostering positive relationships with clients. Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.

Overview

6
6
years of professional experience

Work History

Caregiver

Home Helpers of Georgia & Alabama
06.2024 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Health Care Aide

All Ways Caring Home Healthcare
10.2023 - 06.2024
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.

Front of House Team Leader

Shane's Rib Shack
02.2023 - 07.2023
  • Implemented new processes to reduce wait times and improve overall guest satisfaction.
  • Trained team members on company policies and procedures to maintain a consistent guest experience.
  • Boosted staff morale through regular recognition programs that acknowledged outstanding achievements within the team.
  • Streamlined front of house operations for improved efficiency and productivity.
  • Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
  • Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
  • Ensured compliance with local health codes and safety regulations in all front of house areas.

Brand Ambassador

Alclear LLC
03.2019 - 03.2022
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
  • Improved overall airport safety by participating in regular training exercises to stay current on emerging threats and security best practices.
  • Detected potential risks by performing meticulous document checks, verifying passenger credentials and travel documents for authenticity.

Education

Langston Hughes High School
Fairburn, GA
05-2015

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Fire safety
  • Incident reporting
  • Patient care
  • Customer service & satisfaction
  • Data entry
  • Payment processing
  • Documentation

Timeline

Caregiver

Home Helpers of Georgia & Alabama
06.2024 - Current

Health Care Aide

All Ways Caring Home Healthcare
10.2023 - 06.2024

Front of House Team Leader

Shane's Rib Shack
02.2023 - 07.2023

Brand Ambassador

Alclear LLC
03.2019 - 03.2022

Langston Hughes High School

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Phaedra Wilcox