Phaeydra-Sushine Sefo
Kapolei
Summary
Detail-oriented professional with proven skills in crisis intervention and problem-solving. Committed to providing excellent customer service while maintaining accurate records and navigating complex delivery operations.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Delivery Courier
Amazon
Honolulu
03.2025 - 09.2025
- Delivered packages efficiently within designated time frames.
- Followed safety protocols during all delivery operations.
- Informed customers of delivery status and resolved issues promptly.
- Navigated routes using GPS technology for timely deliveries.
- Recorded deliveries and return shipments accurately for tracking purposes.
- Delivered exceptional customer service during package pickups and deliveries.
- Provided direct delivery of items to customers' homes, improving service interactions.
Residential Assistant
Institute For Human Services
Honolulu
10.2017 - 12.2022
- Assisted clients with daily living activities and personal care needs.
- Executed crisis interventions using de-escalation techniques to ensure resident safety and well-being.
- Developed and implemented strategies to address challenging behavior among residents, fostering a more positive living environment.
- Maintained a safe and clean living environment for residents at the facility.
- Enforced rules governing conduct in residence halls while remaining sensitive to individual rights.
- Documented client progress and needs assessments in collaboration with case managers to enhance care plans.
- Collaborated with medical personnel regarding diagnosis, treatment options, medication management.
- Provided medication management services to clients.
- Maintained accurate records of incidents involving residents and staff members.
- Performed administrative tasks such as filing paperwork and updating databases related to residential life operations.
Education
Associate of Arts - Medical Social Work
Kapiolani Community Collège
Honolulu, HI08-2016
Skills
- Attention to detail
- Time management
- Multitasking
- Dependable and responsible
- Problem solving
- Conflict resolution
- Interpersonal communication
- Team building
- Crisis intervention
Certification
CPR
Timeline
Delivery Courier
Amazon
03.2025 - 09.2025
Residential Assistant
Institute For Human Services
10.2017 - 12.2022
Associate of Arts - Medical Social Work
Kapiolani Community Collège