PHAIMY BASSETTE

• Utilized Site Manager to handle applications for tax credit and program-based rentals.

Assisted site staff in utilizing CRM and Site Manager for Tax Credit Programs.

• Directed and supervised operations of community staff, events, and projects.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Conducted analysis of operational information to determine ROI impact and proposed adjustments for market rate and tax credit apartment homes.
• Executed scheduled evaluations to identify damages within community premises.
• Maintain knowledge of local housing laws, regulations and Housing Authority programs.

• Oversaw processes to support needs of more than 1250 tenants across 630 units.
• Tracked construction and maintenance project progress and communicated updates to relevant parties.
• Addressed tenant issues swiftly and effectively, coordinating necessary repairs.
• Ensured prompt receipt and accurate reconciliation of rent payments using Yardi.
• Processed final move out billing in Yardi.
• Proficient use of Yieldstar, CRM, Yardi, and Rent Cafe platforms.

• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Carefully screened tenancy applicants monthly, pulling background investigations, credit reports and past rental history.
• Toured property with prospective tenants and provided wealth of information in regards to its key features.
• Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.

• Explained criteria for public housing and assisted eligible low-income individuals with application process.
• Liaised with landlords to obtain lease agreements and contracts to facilitate client approval.
• Assessed individualized housing needs for all referred clients and coordinated with the client and Case worker to develop housing plans and address personal barriers to entry.
• Networked with other agencies, coalitions, and local community partners through OPEH.
• Identify and assist with applications for HPRP, HOST, Bridging Affordability for housing; locating community resources for financial, food, and furniture assistance.
  

• Work closely with Property Manager to ensure all aspects of 220 unit property run efficiently by optimizing sales
  and income.
• Market and show available rentals to prospective tenants.
  Input and process leasing applications.
• Manage all aspects of Property Management from maintenance and renewal negotiation to financial and operational reporting.
• Managed tenant delinquencies by providing notices and organizing collection processes.
• Collect, post, and deposit all payments.