Phalea Bryant
Charlotte,NC
Summary
Administrative professional with 8+ years of experience supporting high-volume operations. Skilled in document management, data accuracy, and workflow coordination while maintaining compliance and efficiency.
Overview
14
14
years of professional experience
Work History
Sr. Administrative Support Assistant
Mecklenburg County
Charlotte, NC
09.2025 - Current
- Provide administrative and operational support across departments
- Manage document intake, classification, and record systems
- Support data entry and workflow coordination
Office Assistant Team Lead
Ally Financial
Charlotte, NC
01.2020 - 08.2025
- Spearheaded document processing and classification workflows to enhance operational efficiency.
- Maintain records across multiple databases
- Support internal document retrieval and Excel reporting
Administrator
PSI Testing Center
Charlotte, NC
01.2018 - 01.2020
- Administered 500+ exams with strict compliance
- Maintained confidentiality and monitored testing environments
Customer Service Rep
Navy Federal Credit Union
Charlotte, NC
01.2016 - 01.2018
- Delivered customer support and resolved account issues
Team Lead
Jetstream Ground Services
01.2012 - 01.2016
- Led ramp operations ensuring safety compliance
Education
Associate of Applied Science - Business Management
Central Piedmont Community College
Charlotte, NC05-2028
Skills
- Administrative Operations
- Data Management
- Customer Support
- Document Processing
- Time Management
Timeline
Sr. Administrative Support Assistant
Mecklenburg County
09.2025 - Current
Office Assistant Team Lead
Ally Financial
01.2020 - 08.2025
Administrator
PSI Testing Center
01.2018 - 01.2020
Customer Service Rep
Navy Federal Credit Union
01.2016 - 01.2018
Team Lead
Jetstream Ground Services
01.2012 - 01.2016
Associate of Applied Science - Business Management
Central Piedmont Community College