TATIANNA. POWELL-HENDERSON
Detroit
Summary
Analytical Program Support Assistant with over 15 years of experience supporting operations within the Department of Veterans Affairs. Skilled in administrative coordination, timekeeping, program data management, dispatch operations, and staff support. Known for maintaining organized systems, improving workflow efficiency, and supporting large teams in fast-paced federal healthcare environments.
Overview
15
15
years of professional experience
Work History
ADMINISTRATIVE SUPPORT OFFICE ASSISTANT (OA)
Department of Veteran Affairs/EMS Dept.
Detroit, MI
10.2022 - Current
- Dispatch calls across multiple service areas including Bed Management Solutions (BMS).
- Serve as Primary Timekeeper for more than 200 employees, maintaining time and attendance records.
- Submit and reroute Maximo work orders for facility operations and maintenance requests.
- Maintain department program files and documentation systems.
- Coordinate departmental supply ordering and inventory management.
- Manage incoming correspondence and provide administrative support to program leadership
Program Support Assistant
Department of Veteran Affairs/ Medical Social Work Dept.
Detroit, MI
11.2019 - 10.2022
- Coordinated schedules, meetings, and administrative support for Caregiver Social Work teams.
- Managed timekeeping records for 42 employees.
- Organized and facilitated monthly staff meetings and department communications.
- Assisted with collection and organization of program data for monthly reports.
- Served as LUC/ADPAC, supporting user access and system administration.
- Managed department supply orders and administrative operations.
Advanced Medical Support Assistant
Department of Veterans Affairs/Community Care
Detroit, MI
04.2017 - 11.2019
- Scheduled community are appointments and coordinated patient referrals.
- Maintained patient records ensuring documentation accuracy and compliance.
- Collected patient medical history including medications, symptoms, and allergies.
- Collaborated with clinical and administrative staff to coordinate patient care.
- Assisted in developing training initiatives that improved team productivity.
Advanced Medical Support Assistant
Department of Veterans Affairs/ H-Pact
Detroit, MI
08.2011 - 04.2017
- Managed patient scheduling, insurance verification, and veteran travel pay processing.
- Provided patient advocacy and administrative support within VA healthcare teams.
- Trained and mentored new staff on departmental procedures and systems.
- Conducted veteran transportation and daily welfare checks when assigned.
- Maintained patient records and ensured compliance with VA administrative processes.
Education
High School Diploma -
Catherine Ferguson Academy
Detroit, MI06-1998
Skills
- VA PrimaryTimekeeper
- TMS Administration
- Maximo Work Order /Office Supply Ordering
- Bed Management Solutions (BMS) Dispatch
- Program Data & Records Management
- Microsoft Office Suite
- Meeting & Project Coordination
- Administrative Operations
- Customer Service & Veteran Support
- Staff Training & Team Collaboration
Timeline
ADMINISTRATIVE SUPPORT OFFICE ASSISTANT (OA)
Department of Veteran Affairs/EMS Dept.
10.2022 - Current
Program Support Assistant
Department of Veteran Affairs/ Medical Social Work Dept.
11.2019 - 10.2022
Advanced Medical Support Assistant
Department of Veterans Affairs/Community Care
04.2017 - 11.2019
Advanced Medical Support Assistant
Department of Veterans Affairs/ H-Pact
08.2011 - 04.2017
High School Diploma -
Catherine Ferguson Academy