Anja Gates
Newport News,United States
Summary
Personable and highly organized individual with natural talent for communication and multitasking. Demonstrates proficiency in office software applications and administrative procedures, efficiently managing schedules and coordinating meetings. Committed to contributing to seamless office operations and enhancing overall productivity.
Overview
10
10
years of professional experience
Work History
Administrative Support Assistant (OA)
NAVFAC MIDLANT Financial Management
Norfolk, VA
10.2018 - Current
- Assisted in managing office supplies and inventory for efficient operations.
- Utilized office software tools to streamline data entry and administrative tasks.
- Provided front-desk support, greeting visitors and handling inquiries professionally.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
- Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
- Created organized systems for ordering office supplies regularly, reducing downtime due to lack of necessary materials.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Monitored deadlines closely and submitted required documentation punctually.
- Enhanced team collaboration by coordinating schedules and organizing meetings for optimal communication and task completion.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Supported scheduling and calendar management for team meetings and appointments.
- Prepared documents and reports, ensuring accuracy and timely delivery of information.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Maintained inventory of office supplies and placed orders.
Optometry Clerk
Portsmouth Naval Medical Center
Portsmouth, VA
04.2015 - 07.2018
- Processed incoming and outgoing correspondence efficiently.
- Maintained accurate medical records and updated databases regularly.
- Trained new clerks on office procedures and software tools.
- Streamlined communication between departments to improve workflow.
- Monitored inventory levels and ordered supplies as needed.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Process walk-ins and acute patients and prepare the required forms
- Analyzed medical records in accordance with recognized reference standards and medical and legal requirements
- Maintain and monitor patient appointment schedules, cancel, reschedule, freeze, release, modify, delete, add appointments, and log patients
- Order military glasses for active-duty members, Coast Guard, and retirees in the Spectacle Request Transmission System (SRTS)
- Utilize the CHCS computer system's clerk and supervisor options
- Performed independently a variety of functions to include fact-finding, analyzing data, and resolving complex problems
Education
High School Diploma -
Taben-Rodt
Germany07-1983
Associate of Science - Science
Sozialpflegeschule Neunkirchen
Germany07-1985
Bachelor of Science - Human Services
Old Dominion University
Norfolk, VA12-2027
Skills
- File and database management
- Verbal and writing communication
- Office supply management
- Conflict resolution
- Records maintenance
- Excellent communication
- Professional and mature
- Microsoft office
- Customer service
Accomplishments
- Accomplished Financial Management office improvement through integrating new office guidelines and procedures.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Inventory Management - Managed inventory and office budgeting for supplies for busy office.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
Languages
German
Native or Bilingual
Timeline
Administrative Support Assistant (OA)
NAVFAC MIDLANT Financial Management
10.2018 - Current
Optometry Clerk
Portsmouth Naval Medical Center
04.2015 - 07.2018
High School Diploma -
Taben-Rodt
Associate of Science - Science
Sozialpflegeschule Neunkirchen
Bachelor of Science - Human Services
Old Dominion University