Obdulia Espinoza

I maintain a positive attitude and good work ethic, along with excellent workload and time management skills. Working as the Group Secretary level for Exam Area has given me to an opportunity to engage and to resolve most clerical and administrative issues that would impact the groups I support on a day to day basis. I consistently interact with others in a courteous and professional manner and maintain an excellent working relationship with other employees. I am pleasant and cooperative, always have a professional attitude, and willingly assist others whenever a need arises. I immediately respond to request from other groups for assistance and provide excellent service to all. I been extremely helpful in providing assistance to other workgroups and have received high accomplishments from other managers for my assistance in closing cases, securing IDRS and ordering supplies. I received QSI awards for excellent service to my General Manager and the POD in general. Bilingual speaking Spanish/English

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

• Inventory Management - Managed inventory and office budgeting for supplies for busy office.
• Training - Responsible for training all new employees to ensure continued quality of customer service.

• Micro Purchase Card Training, 09/14/05
• SB-EX CPE SBSE Exam Secretarial CPE, 08/15/06
• SB-EX CPE FY 09 SBSE Exam Secretarial CPE, 08/27/09
• SB-EX CPE FY 10 SBSE Exam Secretarial CPE, 08/12/10
• Assistant Coordinator Proctor-EA Exam, 09/21/05 - 09/22/05
• Assistant Coordinator - Employee Recognition Day
• Assistant Combined Federal Campaign
• Summons Presentation in Secretarial CPE Training, 08/15/06

I maintain a positive attitude and good work ethic, along with excellent workload and time management skills. Working as the Group Secretary level for Exam Area has given me the opportunity to engage and to resolve most clerical and administrative issues that would impact the groups I support on a day-to-day basis. I consistently interact with others in a courteous and professional manner and maintain an excellent working relationship with other employees. I am pleasant and cooperative, always have a professional attitude, and willingly assist others whenever a need arises. I immediately respond to requests from other groups for assistance and provide excellent service to all. I have been extremely helpful in providing assistance to other workgroups and have received high accomplishments from other managers for my assistance in closing cases, securing IDRS and ordering supplies.

Workplace Interaction (Exceeds)

I consistently interact with others in a courteous and professional manner and maintain professional relationships

with other employees. I am pleasant and cooperative and always maintain a professional attitude. You willingly assist

others as needed. I have an excellent reputation throughout the POD for your willingness to help and your excellent

attitude. You have positive relationships with peers and supervisors.

Workgroup Involvement (Exceeds)

I consistently participate in identifying workgroup issues and participate in activities which maintain

workgroup efficiency. I independently take actions you feel will be useful to improve the effectiveness of the group.

I maintain the supply and filing cabinets. I communicate frequently with the revenue agents to ensure all their

current and future needs are met. I resolve problems before they arise. I am always willing to help and have an

open-door policy. I assist not just those in our group but peers in the office.

Workplace Environment (Exceeds)

I always support a positive workplace environment that is free from harassment and discrimination. I work

cooperatively with others in the workplace. I am always open to share knowledge and skills with other shared support.

Customer Satisfaction-Knowledge Automation (Exceeds)

I use all automated equipment, such as computers, copiers, and fax machines, effectively. I accurately

input and retrieve information from ERCS and SETRS. I regularly and independently pull error reports, research ERC

to resolve inconsistencies and process problems. I independently contact the AIMS/ERCS team to implement necessary corrections and insure proper posting of database requests. I order all supplies electronically for two groups. I have adapted well to the electronic case closing. I serve as a resource person and provide accurate guidance and instructions to others when necessary.

Administrative Services (Exceeds)

I always maintain sufficient levels of supplies to meet all anticipated needs, regularly review resources

on hand and independently request replacements when needed. I communicate with group members to learn what additional supplies and equipment they might need. Outside of your main group, I support the administrative functions of FE 1504 and 1501

Management Support (Exceeds)

I advise other groups and functions on ordering supplies and using IR Works when needed. I also assist

with SETR input and help Agents. I knowledgeable in many systems and can provide answers to many questions and

to multiple functions. I am a team player and support management as needed.

Customer Satisfaction Application

Work Application/Identification (Exceeds)

I consistently review incoming and completed documents or cases and take appropriate actions and route them

appropriately. I consistently input and distribute IDRS and input ECRS the same day I am given a request. I

pick up mail from mailroom, assist with mailing cases, and help mail checks. I am a reliable, dependable, and dedicated worker.

Research (Exceeds)

I make use of a wide variety of automated systems, including ERCS, SETR, IDRS, and IR Works. I provide

quick and accurate responses to employees, the manager and other IRS functions. I notify the manager when there are inconsistencies that need to be corrected. I track entries to SETR and ERCS to ensure timekeeping inputs are timely and complete.

Communications (Exceeds)

I am always courteous and professional with others. I am calm and professional and easy to deal with.

When asked to perform additional duties, I am always willing and cooperative. Everyone who works with me commended your cooperative attitude and your willingness to make yourself available.

Business Results Quality

Accuracy of Work (Exceeds)

I am experienced in many IRS procedures and required IRM guidelines. I maintain the ERCS database, check monthly to eliminate errors and reconcile ERCS to AIMS. When payments are received in the office the payment voucher is accurately completed and submitted to Ogden. I maintain and organize documents required to be retained in the group. I appropriately and consistently mail packages and process checks within approved time frames and using mandated security guidelines. The groups table 4.1 is also completed timely and completed within the IRM guidelines.

• CAP - Certified Administrative Professional