Christina Goodman
Chesapeake,VA
Summary
To obtain a position that will enable me to utilize my office experience and allow me to grow into my full potential.
Overview
7
7
years of professional experience
Work History
Administrative Support Assistant (OA) GS 5 Step 3
Naval Medical Center Portsmouth FT 40 HRS
Portsmouth, Virginia
09.2024 - Current
- Managed scheduling for medical staff and patient appointments efficiently.
- Organized administrative files and documentation for easy retrieval.
- Utilized electronic health record systems to input patient information accurately.
- Ensured compliance with all applicable laws related to employment practices.
- Received incoming calls, responded to inquiries and directed calls appropriately.
- Addressed customer service queries, providing effective solutions to improve customer satisfaction.
- Responded to incoming calls from clients and directed them to the appropriate department. and directed callers to the appropriate department or employee.
- Maintained confidentiality of sensitive records or documents.
- Developed spreadsheets using Microsoft Excel for accounting purposes.
- Responded to customer issues to provide immediate resolution and improve retention.
Referral Management Clerk CTR
Destiny Management Services FT 40 HRS
Jacksonville, Florida
07.2019 - 06.2024
- Coordinated communication between healthcare providers and patients for timely referrals.
- Reviewed referral requests for completeness and compliance with guidelines.
- Tracked referral status and provided timely updates to patients and providers.
- Managed referral documentation and ensured accurate data entry in electronic systems.
- Maintained organized referral records to enhance workflow efficiency.
- Collaborated with multidisciplinary teams to enhance patient care coordination efforts.
- Assisted patients by answering questions and providing information regarding referrals.
- Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
- Communicated effectively with internal staff members regarding referral status updates.
- Performed quality assurance checks on all entered data to ensure accuracy of information entered into the system.
- Prepared reports summarizing referral activity for management.
- Provided timely follow-up to ensure that all necessary forms were completed correctly.
- Created reports to monitor patient referrals and scheduling issues. to track patient referrals and scheduling issues.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Arranged and verified patient appointments and consultations to ensure proper scheduling. patient appointments and consultations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Engaged with patients by providing compassionate responses while safeguarding their medical information. with compassion while keeping medical information private.
- Supported clinical team by coordinating administrative tasks related to referrals. to support administrative needs for clinical referrals.
Education
High School Diploma -
Norfolk Christian High School
Norfolk, VA06-1996
Skills
- Medical Terminology
- Healthcare software proficiency
- Scheduling
- Data Entry
- Document management
- Microsoft Excel, Word, Adobe & Outlook
- Administrative time management
- Detail-oriented
- Problem solving
- Multitasking
- Decision making
- Team Collaboration
- Interpersonal communication
- Patient Interaction
- Type 50 WPM
Timeline
Administrative Support Assistant (OA) GS 5 Step 3
Naval Medical Center Portsmouth FT 40 HRS
09.2024 - Current
Referral Management Clerk CTR
Destiny Management Services FT 40 HRS
07.2019 - 06.2024
High School Diploma -
Norfolk Christian High School