Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DOMONIQUE L GORDON

Swansea,United States

Summary


Highly skilled administrative professional with strong background in supporting program operations. Experienced in managing multiple tasks, ensuring effective communication, and maintaining organization. I thrive in both independent and collaborative team environments and driving results. Posses excellent skills in data management, and problem-solving, offering reliability and adaptability to meet evolving needs.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Program Support Assistant GS-06 Step 01

Veterans Benefits Administration
08.2023 - Current
  • Actively assist the supervisors and management of the Support Services Division (SSD) in performing administrative work.
  • Assisted in gathering of program data to compose thorough monthly and weekly reports.
  • Keep track with changes in reporting procedures
  • Responsible for assembling monthly photocopy count data and mailroom count data (to include incoming / outgoing mail count, presort mail count, delivery runs, etc.)
  • Responsible for providing timely and accurate processing of incoming and outgoing mail, as well as operating a variety of office equipment, such as high-speed printers, and mail processing machines to assist in the processing of mail
  • Ensures that incoming public inquiries and staff mail is properly opened, logged, read, date stamped, and sorted into established categories for distribution to appropriate units and staff.
  • Operate equipment such as high-speed printers, scanners
  • Serve as a liaison between the program team and other departments, fostering strong working relationships and ensuring clear communication channels.
  • Support compliance efforts by maintaining up-to-date knowledge of relevant regulations and policies..
  • Volunteer to help with special projects of varying degrees of complexity.
  • Create mailing labels to mail out veterans records.
  • Inspect parking lots and governmentvehicles to ensure that no unauthorized cars are parked in assigned spots. Verify that the government vehicles are present, not damaged, andarelocked

Housing Specialist

Department of Agriculture /Contracted
04.2022 - 08.2023
  • Manage Voucher program utilizing ECM (Electronic Document Management)
  • Explain regulations of the voucher program to tenants and property owners.
  • Ensure voucher program procedures are followed by both property owners and voucher holders.
  • Decide what actions to take when deadlines are missed by voucher participants.
  • Answer and route phone calls.
  • Respond to emails in a timely manner.
  • Reviewed applications and documents for accuracy and completeness.
  • Monitored compliance with applicable regulations and laws governing housing programs
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
  • Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.
  • Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
  • Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.

Direct Support Staff

Emmaus Homes
09.2022 - 07.2023
  • Clerical and support staff duties
  • Provide professional and courteous care for clients appropriate with their unique and specific needs
  • Assist clients with ADL's, including transporting to and from activities, using adaptive equipment as needed
  • Maintain a clean, safe and well-organized environment for individuals cared for
  • Support independence and well-being of individuals cared for
  • Update patient files with current vitals, behaviors and other data relevant to treatment planning
  • Monitored progress and documented patient health status changes to keep care team updated
  • Administer medication as directed by physician
  • Kept current with client's Doctor's appointments and changing medications
  • CPR and First Aid Registered with Department of Mental Health
  • Licensed Cosmetologist
  • CNA Certification
  • Participated in ongoing training programs to enhance knowledge base and stay current on best practices within the field.

Front End Processing/Imaging Clerk

Department of Agriculture
07.2019 - 04.2022
  • Process USDA customer Tax, Collections, Bankruptcy, Mortgage payments
  • Prepare and Process checks/ Accountable mail
  • Processed moratorium request, and Insurance policies
  • Used Excel spreadsheet to print certified tracking labels
  • Mailing and receiving mail pertaining to USDA customer accounts
  • Used Excel spreadsheet to print certified tracking labels
  • Open, date stamp and route mail and packages to the appropriate departments.
  • Work both independently and as a team player
  • Filed electronic and hard copy documents to maintain organized records and prepare for imaging.
  • Streamlined the imaging process, collaborating closely with team members to manage workflow effectively.
  • Demonstrated strong attention to detail, promptly identifying errors in scanned images and taking corrective action as necessary.
  • Ran and metered mail.

Processing Clerk

USDA Rural development, Task Source
07.2019 - 04.2022
  • Process USDA customer Tax, Collections, Bankruptcy, Mortgage payments
  • Moratorium request, and Insurance policies
  • Use Excel spreadsheet to print certified tracking labels
  • Mailing and receiving mail pertaining to USDA customer accounts
  • Deliver and pick up all in-office mail
  • Remain current with all USDA Policies and Procedures
  • Work both independently and as a team player
  • Prepare and Process checks/ Accountable mail
  • Familiar with mortgage serve
  • Filed electronic and hard copy documents to maintain organized records and prepare for imaging
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards

Direct Support Staff

Emmaus Homes
02.2018 - 07.2019
  • Clerical and support staff duties
  • Provided professional and courteous care for clients appropriate with their unique and specific needs
  • Assisted clients with ADL's including transporting to and from activities, using adaptive equipment as needed
  • Kept up with client's Doctor's appointments and changing medications
  • Documented all behaviors and daily activities on flow sheet before the end of each shift
  • Completed all paperwork and documentations in a timely fashion
  • Maintained household cleanliness

Mail carrier

United States Postal Service
02.2014 - 02.2018
  • Duties included but were not limited to sorting, routing and delivery of mail/parcels using authorized postal vehicles
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Focus placed on efficiency, great customer service and close interaction with customers to ensure customer satisfaction
  • Ensured envelopes and packages were properly sealed with appropriate postage
  • Obtained signatures for special deliveries

Direct Support Staff, Support and Clerk

Emmaus Homes
10.2011 - 02.2014
  • Responsible for the direct care of individuals with developmental disabilities
  • Assisting them to complete Activities of Daily Living (ADL) documenting at the end of each shift
  • Medication pass
  • Transporting and transferring using appropriate accommodations

Stylist

Hair Visions
07.2010 - 10.2011
  • Provided full salon services, including hair cutting, shampooing, blow drying, coloring and styling
  • Maintain cleanliness of salon
  • Styled hair using current hair cutting and styling trends
  • Maintained adequate inventory of hair products and tools
  • Ensured clients with scheduled appointments receive service in a timely manner
  • Collected payments for salon services performed

Clerical Office Assistant

Brighter Daycare and Preschool
04.2007 - 07.2010
  • Filing appropriate documents and personal contact with parents using the daycare facility
  • Prepared announcements, form letters and other documents as needed
  • Organized attendance records
  • Recorded money for field trips and filled in as a substitute teacher as needed

Apprentice Hairstylist

Alternative Salon and Spa
08.2006 - 04.2007
  • Performed various departmental, administrative and customer service duties
  • Beautician apprentice

Education

Cosmetology License -

North County Tech HS
Florissant, MO

High School Diploma -

Mc Cluer High School
01.2008

Skills

  • Ecient Internet Explorer
  • Microsoft Word
  • Google
  • Printer/Copier
  • Excel
  • Written and verbal communication
  • Customer Service
  • Medical Terminology
  • Compassionate Client Care
  • Medicine Administration
  • First Aid Certification
  • Assisting with Daily Living
  • Charting and Documentation
  • Research
  • Phone Answering
  • Document Retrieval
  • Mail Handling
  • Support Services
  • Documentation and Record keeping
  • Sorting and Labeling
  • Telephone and Email Etiquette
  • Strong Problem Solver
  • Professional and Mature

Certification

  • CPR and First Aid Registered with Department of Mental Health
  • Licensed Cosmetologist
  • CNA Certification

Timeline

Program Support Assistant GS-06 Step 01

Veterans Benefits Administration
08.2023 - Current

Direct Support Staff

Emmaus Homes
09.2022 - 07.2023

Housing Specialist

Department of Agriculture /Contracted
04.2022 - 08.2023

Front End Processing/Imaging Clerk

Department of Agriculture
07.2019 - 04.2022

Processing Clerk

USDA Rural development, Task Source
07.2019 - 04.2022

Direct Support Staff

Emmaus Homes
02.2018 - 07.2019

Mail carrier

United States Postal Service
02.2014 - 02.2018

Direct Support Staff, Support and Clerk

Emmaus Homes
10.2011 - 02.2014

Stylist

Hair Visions
07.2010 - 10.2011

Clerical Office Assistant

Brighter Daycare and Preschool
04.2007 - 07.2010

Apprentice Hairstylist

Alternative Salon and Spa
08.2006 - 04.2007

High School Diploma -

Mc Cluer High School

Cosmetology License -

North County Tech HS

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DOMONIQUE L GORDON