Emily Dothage
St. Louis,MO
Summary
Professional administrative specialist with strong organizational and multitasking skills. Proven ability to support teams and streamline incoming and outgoing personnel, ensuring smooth office operations. Reliable and adaptable, excels in communication, problem-solving, and prioritizing tasks to achieve results. Skilled in handling confidential information, managing schedules, and utilizing office software efficiently.
Overview
8
8
years of professional experience
Work History
Administrative Support Assistant (OA)
U.S. Army Corps of Engineers
St. Louis, MO
01.2025 - Current
- Serves as the central communication point between USACE Engineer & Construction staff, Command, HR, finance, and external partners for over 100+ military/civilian personnel from six independently functioning leadership teams.
- Manage inventory and supply workflows in CEFMS by forecasting GPC purchases, originating and reviewing purchase requests and commitments (PR&Cs) for contractual obligations, government orders (MIPRs), in-house requests, labor authorizations, training requests, and credit card purchases for multiple branches.
- Drafts travel orders and vouchers for incoming and outgoing personnel in compliance with Defense Travel regulations and USACE standards.
- Schedules, facilitates, and documents sensitive meetings with soldiers, command leadership, and community stake holders.
- GS-0303-06/07 | 40 hours per week
Medical Support Assistant
Defense Health Agency – NATO
Belgium
11.2023 - 01.2025
- Processed US military, NATO, US civilian, and dependent registration documents to determine eligibility for services at our Medical Treatment Facility.
- Maintained data and documentation for military/civilian employees from 15 different nations to maintain compliance with DHA and international federal auditing agencies on MHS Genesis.
- Collaborated with the DEERS office to correct discrepancies shown on DD Form 1172-2 to match patient's orders with our electronic information system.
- Provided support and training for administrative action (e.g., scheduling, regulation compliance, templates, and reports) performed across multiple care teams within the clinic.
- Submitted sensitive documentation to various databases for medical documentation, language translation, review, and approval before final submission to the Electronic Health Record.
- Coordinated closely with the SHAPE interdisciplinary medical team to provide continuity of care for each individual's treatment plan.
- GS-0679-05/09 | 40 hours per week
Lead Education Technician
Department of Veterans Affairs
St. Louis, MO
03.2023 - 05.2023
- Coached education technicians on proper customer service for written and oral communication with clients utilizing Outlook, Teams, OneNote, phone calls, one on one communication, and group meetings.
- Conducted suitability adjudication and Performance Based Interviews for employment.
- Collaborated with associate directors and team leads to determine vacancy announcements, job descriptions, and hiring standards to strengthen division output.
- Negotiated conference space, hotel reservations, and travel for over 60 live conferences in compliance with federal travel regulations.
- Trained new hire Education Technicians (ET) for team onboarding, procedures, and daily job functions including client management, national accreditation standards, and federal reporting requirements.
- Drafted and submitted memorandum of agreements, official documents, and email correspondences in alignment with division standards and customer goals.
- Performed regular audits on team member's documents and records to ensure compliance with VHA and national accreditation reporting standards.
- GS-1702-07/01 | 40 hours per week
Education Technician
Department of Veterans Affairs
St. Louis, MO
08.2021 - 03.2023
- Coordinated accredited virtual conferences, face to face events, broadcast video production, and e-learning activities in collaboration with Project Managers (PM), ILEAD team members, and educational support staff for over 500 programs.
- Mentored new team members to successfully perform ET duties in compliance with federal, state, and ILEAD project guidelines.
- Utilized automated customer relationship management software to generate reports, track program performances, and sensitive information to determine best practices to execute our clients project objectives.
- Created, organized, and maintained sensitive files in the Business Information Server for accredited educational programs throughout the project lifecycle including program design, development, delivery, and national audits.
- Aided in the approval of project items and file closures for team members before final submission of project deliverables.
- Conducted daily job functions in collaboration with PMs using business analytic software and project tools such as BIS, TMS, Power BI, Outlook, EMAP, OneNote, Microsoft Streams, and SharePoint.
- GS-1702-06/2 | 40 hours per week
Financial Aid Administrator
Academy of Beauty Professionals
Madison, WI
05.2020 - 06.2021
- Onboarded and trained the admissions team for enrollment success, Title IX, FERPA compliance, and internal policy for four campuses.
- Met with students to provide academic and career counseling related to course work, program changes, resumes, and career interviews.
- Provided counseling to a case load of 100+ students with the FAFSA application, GI bill, loans, grants, scholarships, and payment plans.
- Packaged and disbursed Financial Aid for all students enrolled in the Appleton, Green Bay, Madison, and Raymore campuses.
- Prepared and maintained documentation for Financial Aid audits in compliance with the Department of Education and NACCAS Postsecondary Accreditation.
- Used VA-Once to process military educational benefits (GI Bill).
- Monitored and tracked Title IV funding on the National Student Loan Data System (NSLDS).
- Used Common Origination and Disbursement (COD) to perform various tasks related to student awarding and disbursement for Pell Grants and Direct Loans.
- Processed student withdrawals, Return to Title IV (R2T4), accounts receivable, and collections on current and past due accounts.
- 40 hours per week
Director of Enrollment Services
Academy of Beauty Professionals
Madison, WI
10.2019 - 05.2020
- Conducted 20+ prospective student interviews each week in person, on Zoom, by email, and over the phone.
- Collaborated with the marketing team to draft promotional materials and program vacancy announcements.
- Used Merit System Principles to conduct interviews and coaching sessions for students of diverse language, racial, ethnic, religious, and cultural backgrounds.
- Increased enrollment at the Madison, Wisconsin campus by 7% utilizing electronic enrollment management software.
- Maintained in-depth knowledge of Federal Financial Aid, FAFSA, Title IX, and FERPA.
- Analyzed tax statements to assist current and prospective students to complete FAFSA and Financial Aid Verification.
- 40 hours per week
Teller Coordinator
US Bank
Belleville, IL
11.2017 - 08.2019
- Managed Teller staff on all areas of performance including customer services, sales, and daily vault reconciliation.
- Coached Tellers on the Customer Relationship Management process (CRM) to generate brand awareness, acquire new customers, and increase product sales.
- Maintained comprehensive, up-to-date knowledge of state and federal regulations that were applicable to transactions performed in the teller area.
- Applied bank policies and procedures to ensure compliance of all team members.
- Completed various daily tasks including deposits, withdrawals, payments, advances, and Western Union.
- Served as vault teller for the branch, which included ordering cash and currency from the Federal Reserve, verifying cash received, maintaining full vault security, and balancing vault cash nightly for $200,000 weekly.
- 40 hours per week
Education
Bachelor of Science - Exceptional Child Education
Southeast Missouri State University
Cape Girardeau, MO2016
Awards and Certifications
Civilian Service Achievement Medal
- Outstanding Achievement as a Debris Quality Assurance Inspector - Hurricane Helene Mission June 2025
Project Management (CAPM)
- Syracuse University - Onward to Opportunity
Aspiring Supervisors Program Graduate
- Department of Veterans Affairs
Government Purchase Card Certified
- GPC holder for Supply and Training
RAPIDS Site Security Manager Certification
- Certified October 2025
Timeline
Administrative Support Assistant (OA)
U.S. Army Corps of Engineers
01.2025 - Current
Medical Support Assistant
Defense Health Agency – NATO
11.2023 - 01.2025
Lead Education Technician
Department of Veterans Affairs
03.2023 - 05.2023
Education Technician
Department of Veterans Affairs
08.2021 - 03.2023
Financial Aid Administrator
Academy of Beauty Professionals
05.2020 - 06.2021
Director of Enrollment Services
Academy of Beauty Professionals
10.2019 - 05.2020
Teller Coordinator
US Bank
11.2017 - 08.2019
Bachelor of Science - Exceptional Child Education
Southeast Missouri State University