PHALENA M. SORENSEN
Casa Grande,AZ
Summary
Dedicated Licensed Nursing Assistant focused on enhancing patient care through effective advocacy and targeted skill development. Recognized for building trust with diverse individuals and leading team initiatives that improve patient satisfaction. Eager to leverage strong communication and problem-solving skills to drive better health outcomes.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Attended and Habilitation Care Tech
Ability 360
Coolidge, USA
12.2025 - Current
- Facilitated client engagement in activities, enhancing independence and overall well-being.
- Assisted clients with fine motor skill development through targeted activities.
- Coordinated daily living activities, ensuring clients' needs for laundry and transportation were met.
- Taught clients three-step processes for safety awareness and proper hygiene practices.
Sales Agent
Consumer Cellular
Tempe, USA
12.2018 - 07.2023
- Provided technical troubleshooting and problem resolution, achieving high levels of customer satisfaction.
- Assisted customers by identifying needs and resolving issues, enhancing overall service experience.
- Trained and mentored new team members, streamlining onboarding process and increasing team readiness.
- Documented customer interactions accurately and maintained confidentiality of sensitive information.
- Demonstrated active listening, communication, and de-escalation skills transferable to patient care environments.
Ring Security Doorbell Sales Agent/Team Lead
Synergy Solutions
Phoenix, USA
06.2017 - 12.2018
- Led and supported team members to achieve high performance standards and ensure customer satisfaction.
- Processed transactions and addressed customer inquiries with precision, enhancing overall customer experience.
- Trained new employees on product knowledge, customer service, and operational procedures.
- Utilized problem-solving skills to troubleshoot devices and resolve customer concerns, improving customer retention.
Education
Certified/Licensed Nursing Assistant Program -
Central Arizona College
12-2029
Bachelor of Science - Public Administration
Northern Arizona University
05-2018
Skills
- Patient Care & Support
- Activities of Daily Living (ADLs)
- Vital Signs Monitoring
- Basic Life Support (BLS)
- Infection Control & Safety
- Patient Advocacy
- HIPAA Compliance
- Health record management
- Client engagement
- Communication Skills
- Active listening
- Training and mentoring
- Team leadership
- Data confidentiality
- Customer support
- Healthcare ethics
Certification
- Licensed Nursing Assistant (LNA), Arizona Board of Nursing, 03/26
- Basic Life Support (BLS), American Heart Association, 10/26
- Article 9 Certification, Omnean, 10/25
Accomplishments
- Dean's List Spring 2026 Central Arizona College
Timeline
Attended and Habilitation Care Tech
Ability 360
12.2025 - Current
Sales Agent
Consumer Cellular
12.2018 - 07.2023
Ring Security Doorbell Sales Agent/Team Lead
Synergy Solutions
06.2017 - 12.2018
Certified/Licensed Nursing Assistant Program -
Central Arizona College
Bachelor of Science - Public Administration
Northern Arizona University