Summary
Overview
Work History
Education
Skills
Certifications & License
Timeline
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Phalicia Morgan

Brooklyn,NY

Summary

Highly motivated and committed customer service Agent with excellent customer service skills .Strong ability to multitask and prioritize workloads with little to no supervision . Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Security Guard

US Security, NewYork
06.2021 - 05.2024
  • Detained suspects & investigated incidents promptly
  • Monitored hotspot areas and parking lot using security cameras where security coverage is limited to check for violators
  • Patrolled interior and exterior by foot or company vehicle to ensure safety is maintained
  • Secured all alarmed and unalarmed doors in the main building
  • Answered general inquiries, calls, and relayed messages to the appropriate staff member.

Bag Room Agent

Dnata
01.2020 - 03.2021
  • Responsible for managing the loading and unloading of passenger luggage inside the Bag room.
  • Lifted ,loaded /unloaded transported passenger bags and cargo to and from aircraft using bag carts, dollies and conveyor belts
  • Received unloaded luggage from ramp agents, loaded luggage , wheel chairs, strollers onto bag carts inside Bag room
  • Operated ground support equipment, such as tow tractors, tow bars, belt loaders, container loaders, baggage tugs and more
  • Delivered luggage to the claim area and unload it onto the conveyor system

Ramp Agent

Aircraft Service International Group
03.2017 - 02.2020
  • Reviewed schedules of the flight, arrivals, and departures
  • Unloaded & loaded passenger baggage, cargo, & mail from aircraft
  • Prepared the belt loaders to unload baggage placing stair ramps to the aircraft door
  • Guided the jet bridge and chocked the wheels of the plane, once the plane comes to a stop
  • Delivered loaded bag carts using tugs to bag room.

Security Guard

Aviation Safeguards
05.2014 - 01.2017
  • Secured alarmed and non-alarmed doors
  • Detected, deterred, investigated, and resolved violations of airport policies and criminal activities
  • Checked employees ID cards for access and non-port authority badged personnel to the various locations inside the airport
  • Used security equipment such as metal detectors and scanners to ensure that no illegal items are being carried inside the airport or on airplanes from airport employees
  • Watched CCTV recordings to monitor all activities within and around the premises
  • Used two-way radio for employee communications and emergency situations
  • Responsible for training new employees on standard procedures.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.

Security Guard

Pinpoint Investigation
07.2011 - 03.2014
  • Greeted all personnel, delivery drivers coming inside the building and ask for appropriate identification
  • Secured premises and personnel by patrolling property inside and outside the building
  • Investigated, detected and solved 95% of emergency situations using security practices and procedures
  • Responded and resolved resident complaints and distress efficiently
  • Used radios and cellphone to communicate with management, security personnel, or higher authorities
  • Documented daily reports and surveillance activities into the daily logs
  • Monitored building systems using security cameras to detect suspicious activities, unwanted visitors, and disturbance to the building
  • Trained new employees on standard procedures.

Education

High School Diploma -

James Madison High School
Brooklyn, NY

Skills

  • 9 years providing a high level of customer service in the unarmed security industry
  • Strong skills in detecting potential emergency situations and reacting to specific crisis situations effectively and efficiently
  • Strong knowledge of law enforcement policies, crime prevention methods and building access control systems
  • Skilled in problem solving, conflict resolutions and recognized for providing accountable results
  • Efficient when working individually, as a team and collaborate well with minimal supervision
  • Strong observation skills, excellent verbal skills, communication, and written skills for documenting and reporting
  • Reliable, detail oriented and highly organized with excellent time management skills

Certifications & License

NYC Driver License

NYC Security License, 8 & 16 hour certificates

Timeline

Security Guard

US Security, NewYork
06.2021 - 05.2024

Bag Room Agent

Dnata
01.2020 - 03.2021

Ramp Agent

Aircraft Service International Group
03.2017 - 02.2020

Security Guard

Aviation Safeguards
05.2014 - 01.2017

Security Guard

Pinpoint Investigation
07.2011 - 03.2014

High School Diploma -

James Madison High School

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Phalicia Morgan