Phalla Samith
Gardner,MA
Work Preference
Summary
Experienced dispatcher skilled in problem solving and workflow prioritization. Successfully managed high call volumes and ensured data accuracy, contributing to efficient dispatch operations and enhanced customer satisfaction. Dedicated dispatcher with expertise in dispatch software, customer service, and data accuracy. Proven ability to streamline logistics and resolve customer issues effectively.
Overview
21
21
years of professional experience
Work History
Dispatcher
ITG/TriWire Engineering Solutions
09.2008 - Current
- Worked for multiple clients: Comcast, Breezeline, Altice, RCN, recruiting
- running/pulling reports on PHT, Metrics
- communication between drivers and clients to streamline logistics flow.
- Assisted in training new staff on dispatch procedures and software usage.
- Collaborated with team members to resolve issues during dispatch operations.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Provided timely updates to customers regarding their orders or requests.
Photo Specialist
Walmart
Tewksbury, Massachusetts
04.2005 - 08.2008
- Assisted customers in selecting photo products and services.
- Operated photo lab equipment for printing and processing images.
- Maintained inventory of photo supplies and materials.
- Resolved customer inquiries regarding photo services and products.
- Ensured quality control of printed images before customer delivery.
- Organized and maintained the photo department workspace for efficiency.
- Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.
Education
GED -
CTI Youth Build
Lowell, MA06-2004
Skills
- Dispatch software
- Route optimization
- Data accuracy
- Customer service
- Problem solving
- Workflow prioritization
- Stress tolerance
- Data entry
Timeline
Dispatcher
ITG/TriWire Engineering Solutions
09.2008 - Current
Photo Specialist
Walmart
04.2005 - 08.2008
GED -
CTI Youth Build